This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth.

This is a regional position encompassing our Northwest territory. Preference will go to applicants living in Washington or Oregon.

What You’ll Do

• Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.

• Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.

• Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.

• Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.

• Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.

• Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.

• Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.

• Stay current on product updates and enhancements and communicate their value in the context of dealership operations.

What’s In It For You?

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 

• A pro-sales culture that honors what salespeople (like you!) contribute to our success. 

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 

• Comprehensive healthcare benefits, with multiple options for individuals and families. 

• Generous 401(k) retirement plans with company match. 

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Professional development and continuing education opportunities. 

• Access to financial wellness/planning resources. 

Who You Are

Minimum Requirements:

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field

• Safe drivers needed; valid driver's license required

Preferred Qualifications:

• 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership.

• Hands on experience in our Xtime platform

• Deep understanding of dealership operations, including service, parts, and F&I.

• Proven ability to influence dealership personnel at all levels—from service advisors to general managers.

• Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.

• Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.

• Comfortable working independently in a remote environment while collaborating cross-functionally.