Job Description

JOB SUMMARY:

The purpose of the Fire Sprinkler Operations Manager position is to keep abreast of technology developments in their field, assisting with customer relations, product line enhancements and product service. Additionally, the Sprinkler Service Operations Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the field service activities along with key administrative duties. The Sprinkler Service Operations Manager is also responsible for adhering to SFS's quality program.

ESSENTIAL JOB DUTIES:

• Manage the service field personnel as needed to build first class service team. Review all field employees at least annually. In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service Manager.
• Review employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.
• Price repair, inspection, service, and all day work projects in accordance with SFS's tiered pricing structure.
• Ensure that service personnel respond to service calls and that sound processes are in place to respond to emergency calls 24 x 7 x 365.
• Ensure that all field employees understand SFS's safety policies. Ensure that safety toolbox talks are occurring at regular intervals and that, in conjunction with the Safety Manager that required safety training is completed.
• Schedule all field activities, using appropriate manpower planning tools. Assists when problems are encountered.
• Purchase or rent all equipment needed for each job and specific need.
• Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the Service Manager. Ensure that each quarter, every foreman completes a tool inventory checklist and reports any lost or stolen tools.
• Visit job sites regularly and track margin on closed work; communicating between customer and field teams.
• Ensure that trucks are serviced regularly and a log turned in on a monthly basis. Service tickets are required to keep up with why and how trucks are being serviced. Vehicle mileage should be compared to service records.
• Vehicle repairs are not to be made without your consent. All major repairs over $100.00 need to have a written estimate first and approved before any work is done.
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School, GED, or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

• Minimum of 5 years of service related field experience, required.
• Ability to motivate field teams to meet and exceed project schedules.
• Possess strong leadership and communication skills.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• Familiarity with analytical using business intelligence systems, Sage 300 CRE, or similar.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Must be able to travel 90% of the time.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift 50lbs, sit, stoop, twist, and work at heights.

Work Environment:

Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.