Job DescriptionAs a Senior Technical Support Professional here at Honeywell, you will provide expert technical assistance and support to customers, ensuring the effective resolution of complex issues and enhancing customer satisfaction in the Notifier Fire Alarm business.
You will report directly to our Technical Support Supervisor and you'll work out of our Northford, CT location on an On-site work schedule.
In this role, you will impact customer experience by delivering timely and accurate technical solutions, supporting product functionality, and collaborating with cross-functional teams to drive continuous improvement.
Responsibilities- Provide advanced technical support and troubleshooting for Honeywell fire alarm products and solutions to customers and internal teams.
- Collaborate with engineering, product management, and sales teams to resolve complex technical issues and improve product performance.
- Document and communicate technical solutions and best practices to customers and internal stakeholders.
- This role may have a rotating schedule working either 8-5pm or 10:30- 7pm
- Less than 10% travel
QualificationsYOU MUST HAVE- Minimum 5 years of Fire Alarm Technical Support Experience.
- Extensive people management experience.
- Strong Technical Proficiency.
- Experience with customer relationship management (CRM) tools and support ticketing systems.
- Knowledge of networking, software, or hardware systems relevant to Honeywell's product portfolio.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
WE VALUE- Technical School Certificate or Bachelor's Degree in a Related Field.
- NICET Certification in FAS.
- Excellent Problem-Solving Skills.
- Customer-Centric Mindset.
- Project Management Skills.
- Team Building Skills.
- Adaptability to Change.
The salary range for this position is ($88,800 - $110,900). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Posting Date: 8/21/2026
