Financial Team Lead

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

Southfield, MI : 300 Galleria Officentre Southfield MI 48034

PRIMARY PURPOSE: To supervise the operation of staff responsible for the management of financial activity in the area of workers' compensation and disability overpayments/recovery; to monitor colleagues' workload and provide training; to provide technical plan direction to assigned colleagues; to report on claims adjudication and overpayment recoveries; and to maintain a diary of claims with financial overpayment or transfer activity.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Compiles, reviews and analyzes financial activity management reports and takes action with appropriate internal/external contacts.
• Supervises assigned team members serving multiple clients and provides technical direction regarding recoveries/refunds and overpayment administration, including maintenance of an effective relationship with client-preferred collection agencies.
• Establishes and maintains contact with new and existing clients; collaborates with management to determine program enhancements for existing clients based on identified trends; implements agreed upon process changes; creates and revises client-specific communications; and participates in meetings for new client implementations.
• Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management to complete projects in timely matter.
• Serves as subject matter expert and resolves escalated issues as required.
• Prepares and reviews the development of the annual W2 adjustment reports; and oversees the creation, processing and mailing of the annual W2 adjustment and tax credit letters.
• Performs quality review on calculations relating to Social Security or underpayments in compliance with audit requirements, service contract requirements, and quality standards,

SUPERVISORY RESPONSIBILITIES

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Professional certifications as applicable to line of business preferred.

Experience

Six (6) years of related experience or equivalent combination of education and experience required to include two (2) years experience in financial services or overpayment recovery environment. Claims management experience preferred.

Skills & Knowledge

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

WORK ENVIRONMENT

• Good technical knowledge of claims management and recovery requirements
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

• Performs other duties as assigned.