Job DescriptionAs part of the Financial Reporting Quality Assurance (FRQA) organization within Corporate Controllership, this role is accountable for overseeing critical Level 1 production support processes for financial systems, including data sourcing, ingestion, transformation, validation, operational calendar management, end-to-end process coordination, and incident management.
The team maintains deep knowledge of data sources, processing workflows, and regulatory reporting requirements, and is responsible for identifying, troubleshooting, and resolving incidents across a broad range of finance technology platforms. Success in this role requires strong technical expertise, financial acumen, disciplined operational execution, proactive monitoring, and timely incident resolution.
The Service Management Financial System Analyst is expected to be collaborative, highly organized, and results oriented, with responsibility for end-to-end operational monitoring, incident tracking, triage, problem management, and support of financial system reliability, stability, and performance.
Responsibilities- This role is responsible for ensuring financial systems operations are effectively governed, executed, monitored, controlled, and continuously improved. Key responsibilities include:
- Manage operational processes to ensure financial systems function as intended, processes run efficiently, and required controls and auditability are maintained.
- Ensure successful completion of daily operational activities in alignment with established processing calendars, controls, and service expectations.
- Collaborate with business, finance, and technology stakeholders to triage incidents, manage resolution activities, and support timely root cause analysis.
- Identify recurring incident themes and partner with technology and business teams to drive sustainable remediation and reduce operational risk.
- Drive continuous improvement through process optimization, standardization, and automation.
- Assess the operational impact of production changes and ensure runbooks, procedures, and related documentation are updated accurately and on time.
- Develop, operationalize, and monitor dashboards that provide transparency into process health, operational performance, and service management trends.
- Document business and technical requirements for enhancements, standard operating procedures, and process improvements.
- Ensure compliance with regulatory, audit, and control management requirements.
- Identify, document, implement, and periodically test operational controls in accordance with RCSA/PRSA guidelines to confirm control effectiveness.
Qualifications- Advanced SQL skills for data analysis and production incident troubleshooting, including the ability to write complex queries and perform multi-table joins.
- Proficiency with MS Excel, PowerPoint, MemSQL, Oracle and Putty for incident triage, reporting, and operational support.
- Advanced knowledge of job scheduling tools such as Airflow and Automic is required.
- Experience in Generative AI frameworks would be an added advantage.
- Hands-on experience with Google Cloud Platform (GCP), including BigQuery, Cloud Storage, monitoring, logging, IAM, production support, maintenance, and troubleshooting, is preferred.
- Experience with AxiomSL is preferred.
- Knowledge of Flink and Beam server is preferred.
- Experience with ServiceNow and Jira is preferred.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
