Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$72,280 - $108,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Financial Crime Risk Management
Job Description:
TD Bank's Financial Crime Risk Management Investigations (FCRMI) Program Risk team is looking for a highly organized and experienced manager to lead a team of specialized professionals to execute various processes for specific investigative areas. The Program Enhancement Manager will oversee the development, refinement, and consistent application of procedures that help drive clarity, efficiency, and control across the function. The manager will also lead metric and reporting development to provide meaningful insights, track performance, and support informed decision-making. Through a focus on operational excellence, continuous improvement, and strong stakeholder partnership, this individual will help identify opportunities to streamline work and enhance team effectiveness. This is an excellent opportunity for a collaborative leader who enjoys building practical solutions, developing talent, and helping teams operate with greater confidence and consistency.
The Manager, Financial Crime Risk Investigations manages/leads a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized.
Depth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
- Integrates the broader organizational context into advice and solutions within own area
- Understands the industry, competition and the factors that differentiate the organization
- Applies best practices to implement process, product or service improvements
- Acts as a subject matter expert within their own area of specialty or a resource for others
- Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
- Contributes to setting standards within area of expertise
- Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
- Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
- Impacts a range of functional programs and operations across own and related teams
- Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
- Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
Education & Experience:
- Undergraduate degree or equivalent work experience
- 5+ years of experience
Preferred Qualifications
- 3+ years of people management experience.
- CAMS certification or similar professional certificate (CFE, CFCS, etc.).
- Experience developing metrics and reporting.
- Experience developing processes and identifying opportunities for process improvement.
Customer Accountabilities:
- Leads a team of professionals and supervisors to achieve business/operational objectives, maintains effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives
- Provides guidance and direction to team members within own area of specialization and focus
- Reviews and assesses incoming files and allocates to appropriate Investigators/Investigative Specialists
- Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
- Conducts investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
- Prepares applicable documents based on criminal and/or non-criminal proceedings
- Collaborates with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary
- Ensures investigations are professionally conducted and completed in a timely manner
- Identifies and communicates procedural weaknesses to businesses and ensures processes for remediation are in place such as following up for corrective action where applicable
- Maintains strong awareness of emerging trends and investigative techniques for own area of specialty
- Represents the department on internal projects/committees for own specialized area as necessary
Shareholder Accountabilities:
- Contributes to the development of the business plan, operationalizes the plan and delivers on assigned service/functionality
- Works with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
- Monitors and communicates effectiveness of strategies, programs, and practices related to own area of accountability
- Ensures programs, policies and practices continue to meet business needs, complies with internal and external requirements, and aligns with business priorities
- Proactively identifies key business opportunities, research and recommends enhancements/modifications, develops strategies to achieve recommendations
- Coordinates activities with partners across the organization, may include HR, Technology, Finance, Risk Management
- Ensures team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
- Ensures appropriate reporting and escalation of issues based on risk profile
- Leads relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
- Responsible for management of a team providing both leadership and guidance
- Sets targets and objectives for the team, and delivers results
- Develops a team of professionals in all aspects of related competencies and acts as resource and mentor to others
- Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
- Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
- Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
- Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
- Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
- Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
- Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
