What you'll do:

Eaton's Engineering Service & Systems Division is seeking a Resource Coordinator to join our team. Eaton's Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Resource Coordinator is a pivotal position to the District Operations Center's success. Resource Coordinators work with all stakeholders, internal and external, to understand the details of the job to coordinate staffing and consequent customer entrance requirements, materials and test equipment orders, and manage time entry.

In this position you will:
• Be responsible for appropriate resource planning of field service employees within Salesforce
• Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received
• Update job schedule due to customer changes, emergency work, and schedule changes
• Schedule warranty, emergency, and productive jobs
• Obtain necessary test equipment and materials based on job requirements
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
• Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
• Provide clear project details and customer expectations on work to be performed
• Complete work order requirements and update when orders can be invoiced
• Participate in backlog meeting reviews
• Maintain strong communication with sales engineers, Sales, and customers
• Handles administrative tasks of District Operations Center shipping and receiving, ordering test equipment or materials needed of job sites

Qualifications:

Basic Qualifications

• High School Diploma or GED equivalent.
• 2 years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment.
• Must be authorized to work in the United States without company sponsorship now and in the future.
• No relocation is being offered for this position. Only candidates residing within a 50-mile radius of the location listed in the job description will be considered. Active-duty military candidates are exempt from this requirement.

Preferred Qualifications

• Associate's degree from an accredited institution.
• Knowledge of power distribution, control products, field service practices and procedures, employee relations, and quality programs.

Skills:

Position Criteria:
• Occasionally required to lift/carry/push/pull up to 50 pounds
• Strong computer skills
• Strong communication skills

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.