Microsoft

Finance Manager - CSS Finance

Microsoft • $77K — $153K *
Redmond, WA 98052In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration, Accounting, Finance, Economics or related field plus 4+ years of relevant work experience, or a Master's with 2+ years of experience.
  • Experience in financial analysis, accounting, controllership, or finance roles.
  • Familiarity with the technology industry, particularly commercial cloud services.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.

Responsibilities

  • Influence cross-functional teams to drive the business effectively.
  • Lead and partner with senior leadership to enhance customer experiences.
  • Track and ensure the implementation of efficiency measures from Copilot deployment.
  • Own resource planning and manage partner KPIs for strategic insights.
  • Provide financial advisory to support strategic initiatives and maximize ROI.
  • Conduct performance analysis against financial forecasts and recommend optimizations.
  • Promote financial compliance and maintain internal control standards.

Benefits

  • Comprehensive health coverage options.
  • Flexible work environment supporting work-life balance.
  • Access to professional development and growth opportunities.
  • Inclusion in a diverse, supportive workplace culture.
  • Potential for performance-related bonuses.
Full Job Description
Overview

Join us as Finance Manager - CSS Finance, where you will have tangible impact on a growing organization within Apps & Infra solution area, getting things done across large and diverse global teams and developing practices that streamline the business and drive results. This is an exciting opportunity to join the team as we transform support using AI by enabling Copilot in Microsoft Dynamic 365 Customer Service and experimenting & leveraging several other ways to enable quick resolution of cases, increase self-help & deflection thereby revolutionizing Engineer productivity & customer satisfaction across all channels. The role will exercise and develop your general management skills, partnering with and supporting across all levels.

Responsibilities

Success attributes critical to the role include:
  • A passion to influence cross functional teams to drive the Business
  • Commitment to build and drive an inclusive environment where people can do their best work
  • Bias for action and ability to drive results through business partnership and influence
  • Motivation to solve complex business issues and land scalable solutions to drive long term impact
  • Effective collaboration and communication skills across teams at all levels of the organization


Business Partnership:
  • Lead with a "One Microsoft" mindset through effective collaboration across senior CSS & Engineering leaders, and a diverse group of other stakeholders - Resource Planning team, business managers, and cross-company finance for LRP, Budget & CFO forecasting.
  • Be a trusted advisor of the Leadership team, driving differentiated customer experiences. In liaison with your business partners, build and implement strategic initiatives as well as promote sharing/adopting best practices.
  • Partner with stakeholders to ensure execution and tracking of expected efficiencies from deployment of Copilot feature, Intelligent assignment & routing of cases, expansion of chat modality as part of the End-to-End support transformation initiative across CSS & Engineering.
  • Own partner resource planning for several Lines of Business within CSS; lead review of key partner KPIs to drive insights that enable business decision making.
  • Provide financial perspective to senior business leaders to define and enable solutions in support of critical strategic and financial initiatives such as "Customer cohort strategy" or "Partner first strategy" to maximize return on investment (ROI). Gain commitment with stakeholders to align strategy execution and mitigate risk.


Financial analysis:
  • Lead analytical review of performance against plan/forecast and drive insights across variety of metrics (eg: cost per incident, cost per head, geographic and resource mix, attrition, recruiting velocity, and vendor investment). Proactively recommend a course of action to optimize cost of support.
  • Create a framework for assessing impact of Support metrics/ Experience on Consumption acceleration and leverage that to track performance, help leadership team make investments that maximize ROI for Microsoft.
  • Finance rhythms of business: Lead the financial rhythm (budgeting, workforce planning, resource allocation assessment, forecasting, monthly close, etc.). Communicate required deliverables clearly and facilitate reviews with senior leaders in a timely manner.
  • Controls and compliance: Lead a culture of financial compliance, ensuring strong internal controls are in place.


Leadership/Cross-Group Collaboration:
  • Exhibit Leadership skills proactively driving and delivering high-impact results through both individual and v-team effort
  • Growth Mindset advocate/role model and passionate about team health.


Qualifications

Required/Minimum Qualifications:
  • Bachelor's Degree in Business Administration, Accounting, Finance, Economics or related field AND 4+ years of post-graduate financial analysis, accounting, controllership, or finance work experience
    • OR Master's Degree in Business Administration, Accounting, Finance, Economics or related field AND 2+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR equivalent experience.

Additional or Preferred Qualifications:
  • Understanding of the technology industry, particularly in commercial cloud services & business models.


Financial Analysis IC3 - The typical base pay range for this role across the U.S. is USD $77,800.00 - $153,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200.00 - $169,900.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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