Amazon

Finance Manager, Amazon Customer Service Finance

Amazon$95K — $163K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in tax, finance, or a related analytical field
  • Bachelor's degree in finance, accounting, or related field
  • 5+ years of leading cross-functional initiatives driving financial performance
  • 5+ years analyzing financial data and identifying patterns
  • Experience managing competing priorities across diverse stakeholders

Responsibilities

  • Own monthly close, forecasting, and planning deliverables with variance analysis
  • Partner with business leaders to translate operational metrics into actionable financial insights
  • Influence senior leadership decisions through structured analysis and written narratives
  • Strengthen financial controls by identifying policy gaps and implementing corrective measures
  • Drive process improvements and automation across reporting and data management
  • Build scalable tools and solutions to enhance team productivity

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching plan
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
  • Access to mental health support and other employee assistance programs
Full Job Description
In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.

Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience.

As a member of this team, you will leverage analytical, technical, and communication skills to drive worldwide projects, engineer ad-hoc financial analyses, support business planning, and implement ideas for process improvement. The ideal candidate will have a growth mindset, be comfortable with healthy respectful debate, and be skilled at earning trust across both finance and business teams.

Key job responsibilities

- Own monthly close, forecasting, and planning deliverables, including variance analysis, financial modeling, and ad-hoc deep dives that explain what's driving the business

- Partner with business and ops leaders to surface the financial story behind operational metrics, and translate that into actionable insights and recommendations

- Influence senior leadership decisions through clear written narratives, structured analysis, and lead financial review meetings

- Strengthen financial controls and governance by identifying gaps in spending policy, headcount classification, or cost allocation, and partnering with stakeholders to implement scalable fixes

- Drive process improvement and automation across reporting, reconciliation, and data pipelines, partnering with data and technology teams to ensure timely, accurate inputs

- Build scalable tools and solutions that grow throughput on your team and across stakeholder groups

BASIC QUALIFICATIONS

- 5+ years of tax, finance or a related analytical field experience

- Bachelor's degree in finance, accounting or related field

- 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience

- 5+ years of dissecting financial data and identifying patterns that support business strategy experience

PREFERRED QUALIFICATIONS

- Experience in a fast paced, dynamic organization

- Experience managing competing priorities across a wide range of stakeholders

- Experience working cross functionally across several teams

- Knowledge of and proficiency in Excel and SQL

- Strong interpersonal skills including written and oral communication skills

- Ability to dive deep into details, define and communicate key metrics to senior leaders

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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