Who You'll Work With:We are seeking a Nashville-based Files & Productivity Product Manager to join our IT Product Management Team in Technology Services and Support.
What You'll Do:Product Managers support efforts managing enterprise technology and leading cross-functional teams from a product's conception through to its launch and business-as-usual (BAU) support. The successful candidate will be responsible for helping to manage, administer and support enterprise technology across the AB organization, including helping to define the strategy, roadmap, and features of certain enterprise technology products. The position will partner with AB's other IT Product Managers and will liaise between the business users and AB's engineering teams, development groups, vendors and service and support teams.
What We're Looking For:The role is responsible for the management, support and enhancement of all files and productivity tools including the Microsoft suite, Adobe, PingID, Print, and AI initiatives.
- Serve as a product manager, business analyst and subject matter expert on files and productivity management platforms and operating systems used at AB.
- Perform project management duties through the entire System Development Life Cycle (SDLC); plan and execute projects collaboratively with engineering, development, and business user teams.
- Implement and plan process for all SharePoint migrations, updates, and implementations to be executed by technology support staff.
- Create, manage, and update end user product material and support documentation.
- Drive problem management escalation and resolution for all workspace related products. Serve as an escalation point for product related questions from technology staff.
- Manage files and productivity technologies by coordinating and tracking various tasks and activities related to their ongoing management and projects related to modification and enhancements. Effectively create and manage project plans, track key milestones, and create all required project documentation and status reporting.
- Assist with setting product vision and strategy by helping to articulate the business value and understand the intent behind a new products or product releases. Work with engineering, developers, and service providers to build or deliver the appropriate solution.
- Assist with defining the features necessary to deliver a complete product and lead the teams to success, including requirements gathering from business and IT users including all relevant documentation (mockups, flow diagrams, data dictionaries, etc.) and execution of tasks required to deliver IT solutions.
- Assist with testing products and soliciting user feedback firsthand; ensure that key feedback and requests are captured and seamlessly integrated into the product planning and development processes.
- Assist with the release of products and managing releases with phases and milestones, including all aspects of end-user communications, and preparing the support and service teams with all information necessary.
- Support the troubleshooting process of enterprise technology to ensure the high availability and quality of user experience by assisting with problem determination and resolution and acting as a second and third level support for incident and problem management. Work closely with both our Service Desk and engineering teams to ensure the adequate support of AB enterprise applications. Handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first.
- Develop analytics to measure and report product usage and KPIs, develop dashboards and reports to present these metrics, and assist with initiatives to drive user adoption through the creation of training programs, reference materials, communications.
- Run cross-functional working group and governance meetings and build strong and effective working relationships with our counterparts across the Technology and Operations organization, including engineering and development.
Nashville, Tennessee
