As a Field Services Technician, you'll play a key role in supporting customers through a blend of hands-on technical work and client interaction. This position combines field service, troubleshooting, project support, and ongoing maintenance responsibilities. Location • Greater Los Angeles area (or surrounding) • Hybrid field/office role • Approximately 3 days in the field and 2 days in office Responsibilities Customer Support • Deliver timely and professional support through service requests and ticket management. • Troubleshoot and resolve technical issues remotely and onsite, including hardware-related concerns. Technical Services • Provide onsite support for customer environments including servers, workstations, networking equipment, and integrated systems. • Utilize ticketing platforms to document, track, and close service requests. • Maintain accurate documentation and ensure service expectations are met. Service & Maintenance • Perform preventative maintenance and recurring service activities. • Routine system checks and equipment maintenance • Execute break-fix support including: • Camera replacements • Access control components (readers, locks, intercoms, gates) • Low-voltage and structured cabling troubleshooting • Follow established operational procedures and service workflows. Project Support • Assist with project execution onsite and remotely. • Equipment staging and preparation • Basic system setup, labeling, and organization • Review project documentation and scope requirements. • Interpret construction drawings and installation plans. • Coordinate with subcontractors, contractors, and vendors to support successful delivery. • Serve as a point of contact for installation coordination and field communication. • Conduct routine site visits and identify scope changes as needed. • Support projects across commercial and premium residential environments. Communication & Operations • Provide consistent communication and updates to customers. • Escalate and resolve complex issues while minimizing operational risk. • Contribute to root cause analysis and process improvements. • Submit required reporting and administrative documentation. Team Collaboration • Participate in on-call rotation as required. • Collaborate across technical and operational teams. • Identify opportunities for process improvement and operational efficiency. • Support additional initiatives as business needs evolve. Professional Development • Stay current with emerging technologies, certifications, and industry best practices. Qualifications 5+ years of experience in security systems, low voltage, field service, or related environments. • 2+ years of client-facing experience supporting technical projects or managed services. • Strong ability to adapt to evolving technologies. • Flexibility for occasional after-hours or weekend support. • Valid driver's license and reliable transportation. Core Competencies • Strong communication and interpersonal skills. • Customer-first mindset. • Analytical problem-solving ability. • Attention to detail and follow-through. • Professionalism and discretion with customer information. • Ownership mentality and collaborative approach. Preferred Technical Exposure • IP video surveillance and video management platforms. • Access control systems implementation and support. • Experience with ticketing, monitoring, or service management tools. Preferred Background • Experience with security integration, low voltage, AV, managed services, or related technical service industries. Preferred Certifications • Relevant industry certifications in video, access control, networking, or related technologies. PHYSICAL REQUIREMENTS • Ability to lift up to 50 lbs occasionally. • Comfortable working onsite, driving between locations, and using computers for extended periods. • Ability to work on ladders and active construction environments. • Manual dexterity and visual ability to install and troubleshoot technical systems. Additional Information COMPENSATION & BENEFITS • Competitive compensation package • Performance-based incentives • Medical, dental, and vision offerings • Retirement program • Vehicle or mileage reimbursement options • Ongoing training and growth opportunities • Collaborative team environment