Overview

The Field Team Manager, vCare-DX Remote Integration serves as the senior technical leader supporting a "Remote First" service strategy through adoption of vCare Pro-Suite remote service solutions. This role leads a team of Regional vCare Pro Solutions Consultants responsible for dealer onboarding, implementation, training, technical support, and deployment of vCare Pro-Suite, Looker, and related DX initiatives nationwide.

The position serves as the highest-level technical escalation resource for vCare Pro systems and works closely with Service Leadership, Sales DX Support, dealers, and internal stakeholders to drive solution adoption, operational efficiency, and successful deployment outcomes.

Responsibilities

Key Leadership Responsibilities

• Lead, coach, and develop Regional vCare Pro Solutions Consultants.
• Establish team goals, performance expectations, and support standards.
• Conduct performance reviews, coaching, and development planning.
• Partner with Sales DX Support and Service Leadership to support strategic dealer engagements.
• Support onboarding and training of new team members.
• Drive collaboration, accountability, and continuous improvement.

Strategic Scope & Accountability

• Support dealer adoption of Remote First service operations and vCare Pro-Suite solutions.
• Provide on-site technical leadership for implementations, onboarding, training.
• Support Fleet Manager, Hybrid Technician, and ERP integration initiatives.

Remote Service Strategy & Enablement

• Lead dealer adoption for Sales growth via dealer enablement and focused adoption of vCare Pro-Suite remote service capabilities.
• Guide consultants in training, implementation, and best-practice development.
• Monitor adoption and identify opportunities to improve dealer performance and efficiency.

Technical Leadership & Escalation Management

• Serve as the highest-level technical escalation resource.
• Provide advanced troubleshooting and resolution support.
• Coordinate escalations with internal and external stakeholders.

Field Support & Operational Oversight

• Oversee regional field support, deployments, and training initiatives.
• Provide direct support for complex customer situations.

Training & Enablement

• Lead onboarding and technical training programs.
• Develop proactive and "How To" documentation and nano-learning modules to support best practices at dealerships to ensure consistency of training materials and messaging.
• Maintain knowledge resources and support documentation.
• Support new product and solution introductions.

Consulting & Strategic Deployment Support

• Lead implementation and deployment initiatives.
• Support workflow assessments, solution recommendations, and adoption strategies.
• Assist with enterprise deployments, Fleet Manager, Hybrid Technician, and ERP integration programs.

Continuous Improvement

• Develop metrics and reporting to monitor performance and identify improvement opportunities.

Qualifications

• Expert knowledge of vCare Pro systems and service solutions.
• Strong leadership, coaching, communication, and presentation skills.
• Advanced troubleshooting, analytical, and problem-solving abilities.
• Project management and organizational skills.
• Experience leading remote teams and managing multiple priorities.
• Strong training, documentation, and knowledge management capabilities.
• Proficiency with Microsoft Office, MS Project, and collaboration tools.
• Knowledge of Fleet RMM, networking, and security concepts preferred.

• 5+ years of vCare Pro systems experience.
• 2-3+ years of leadership or supervisory experience.
• Experience with technical support, troubleshooting, training, and escalations.
• Experience supporting dealer and field service operations.
• Bachelor's degree in related field or combination of education (Associate degree) or equivalent experience.

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche.