SMX

Field Support Representative (FSR) Operations (5544)

SMX$130K — $170K *
Aiea, HI 96701In-Person
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • TS/SCI clearance required
  • Experience in providing C4IAS support for SOF units
  • Active DoD 8140 / 8570.01-M IAT Level II certification (e.g., CompTIA Security+ CE, CySA+, CCNA-Security, or higher)
  • Bachelor's in IT, Computer Science, or similar field or equivalent experience
  • 5+ years of IT/communications experience, with 2+ years in technical project coordination or operations management

Responsibilities

  • Maintain and troubleshoot TACLAN systems for USSOCOM
  • Apply systems engineering principles for tactical mission support
  • Administer servers, manage user interfaces, and ensure system interoperability
  • Coordinate with support teams and maintain spare parts inventory
  • Deliver training to SOF units through formal and informal methods
  • Monitor operational tests and implement software applications
  • Travel CONUS and OCONUS as needed for operations and training

Benefits

  • Health insurance
  • Paid leave
  • Retirement options
  • Learning and development opportunities
  • Supportive workplace culture focused on technical excellence
Full Job Description
SMX is looking for a Field Support Representative Operations to support SOCPAC J6 TACLAN operations across the PACOM Theater. The FSR Operations is a highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments. The FSR Operations is responsible for assisting the FSR Technical Lead in providing mentorship to team members, fostering growth and maintaining a culture of technical excellence.

Essential Duties & Responsibilites

  • System operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.
  • Managing all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
  • Managing user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
  • Coordinating with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.
  • Providing comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
  • Supporting enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.
  • CONUS and OCONUS travel will be required.

Required Skills & Experience

  • Clearance required: TS/SCI
  • Experience providing C4IAS support to SOF units / commands.
  • Active DoD 8140 / 8570.01-M IAT Level II certification (e.g., CompTIA Security+ CE, CySA+, CCNA-Security, or higher)
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent military/contractor operational experience)
  • 5+ years of IT/communications experience, with at least 2 years focused on technical project coordination, operations management, or site lead support.


Desired Skills & Experience

  • Hands-on experience with tactical communications and networking hardware/software (routing, switching, hypervisors/virtualization, and Windows/Linux server administration).
  • Experience with OS imaging, deployable C4ISR systems, configuration management, and hardware/software troubleshooting in operational or deployed environments.
  • Experience managing global projects requiring bi-lateral or multilateral interoperability and mission data analysis for joint communications during exercise and operations.


#cjpost

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$130,000-$170,000 USD

About SMX

SMX is a company that concentrates on C5ISR, advanced engineering, and computing and also provides services, including cyber security and data analytics. Their previous search terms included Trident Technologies, Smartronix, Datastrong, and C2S Consulting Company, and their tradition of offering new technological solutions.

SMX Careers

Joining SMX presents a prime opportunity to be part of a diverse team of professionals, dedicated to pioneering innovations in the industry. SMX, a leader in technology and consulting, offers a variety of job opportunities that cater to ambitious individuals looking to make a significant impact in their professional journey.

Explore Career Opportunities

SMX is actively hiring and offers a range of positions that suit different skills and career aspirations. From entry-level roles to leadership positions, SMX is committed to fostering growth and excellence in every team member.

Internship Programs

SMX's internship programs provide invaluable industry experience, mentoring, and the opportunity to develop professional skills in a real-world setting. Internships are a stepping stone to full-time employment at SMX, offering a robust foundation in technology and business practices.

Professional Growth and Development

SMX is dedicated to the professional growth of its employees. With comprehensive training programs, including leadership development and diversity training, SMX ensures that every team member has the resources to thrive. Employees are encouraged to pursue continuous learning opportunities and gain certifications that enhance their career prospects.

Benefits and Culture

SMX is known for its inclusive culture and competitive benefits package designed to support the well-being and financial security of every employee. Benefits include health care, retirement plans, and paid time off, among others. The company culture at SMX promotes innovation, teamwork, and leadership, making it an ideal environment for professional development and personal growth.

Networking and Professional Development

Employees at SMX enjoy access to a vast network of industry professionals and thought leaders. Regular networking events, seminars, and workshops are integral to the company's commitment to employee development. These opportunities facilitate career advancement and innovation within the team.

Applying for a Position

To apply for a position at SMX, candidates are encouraged to submit a resume and cover letter through the SMX Careers portal. The hiring process at SMX is thorough, ensuring that both the company and its potential employees are well-matched. Candidates can expect a detailed interview process where they can showcase their skills and learn more about the job opportunities and culture at SMX.

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Join SMX

Explore the exciting and rewarding career opportunities at SMX. With a commitment to diversity, innovation, and leadership, SMX is looking for passionate, curious, and solution-driven team players. Search open positions that match your skills and interests on the SMX Jobs portal today.

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