Location: San Francisco Bay Area
What's the role? The Field Support Engineer III, with little or no supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.
Sound Interesting? Here's what you'll do: - Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
- Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers' needs, which may include financial impact to the practice, and patients' well-being.
- Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
- Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
- Maintain a spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
- Support revenue growth through the promotion and retention of service agreements.
- Communications with internal and external customers are professional, calm and pleasant.
- Examine difficult customer issues and arrive at a satisfactory result as demonstrated by consistently meeting established customer service levels.
- Maintain effective territory management and expense control.
- May assist in training and mentoring new hires.
- Develop strong relationships with key customers.
- Supports the business at trade shows by installing and maintaining equipment.
- Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Do you qualify? - Minimum of 5 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Optics, Data Management, including Networking or Medical Field Service.
- BS Engineering, Electronics, Computer Technology, computer networks or related fields preferred.
- A+ and Net+ certification and thorough knowledge of ophthalmic anatomy preferred.
- Ability to generate satisfactory customer satisfaction results at customers serviced.
- Must have good verbal and written communication skills.
- Must have strong computer skills; certifications preferred.
- Must be able to pass required training to service fine mechanics and optics.
- Ability to effectively service equipment as assigned.
- Multiple project and time management skills are required.
- Experience with several CZM product lines.
- Must have a thorough understanding of schematics and complex technical data.
- Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye, i.e., CCOA certification or equivalent preferred.
The hourly pay range for this position is $40.00 - $50.00.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
We have amazing benefits to support you as an employee at ZEISS!- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Tina Eilerman
