Job DescriptionJob Title: Field Support Analyst
Location: New York, NY
Duration: 4 months, with the possibility of extension or conversion to full-time employment
Hours: Monday-Friday, 8:00 AM - 5:00 PM (EST)
Work Environment: Support for corporate office operations, working independently with virtual support team collaboration
Overview of Work Environment: Join a dynamic support team dedicated to ensuring seamless technology operations for our corporate office. This role offers autonomy in your day-to-day tasks while collaborating closely with a virtual support team to deliver exceptional service.
Job Responsibilities: - Provide comprehensive desktop support to a wide range of end users.
- Assist with hardware and software issues, including troubleshooting and resolving tickets promptly.
- Maintain and support office technology infrastructure, ensuring optimal performance.
- Respond to help desk requests, managing incidents through to resolution.
- Deliver front-facing customer service, maintaining a professional and helpful demeanor.
- Support Level 1 and Level 2 software issues across enterprise systems.
- Manage and support backend office applications, including MS Office Suite and related tools.
- Utilize MS Intune and Active Directory for device management and user account administration.
- Perform remote management and incident request handling efficiently.
- Collaborate with IT teams to ensure technology infrastructure runs smoothly.
Must-Have Skills & Qualifications: - Minimum of 5+ years of relevant desktop and technical support experience.
- Strong technical skills with a focus on hardware, software, and enterprise support.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Experience with MS Intune, Ticketing Systems, and the MS Office Suite.
- Ability to work independently and manage multiple requests effectively.
Nice-to-Have Skills & Experience: - Prior experience supporting banking or law firm IT environments.
- Familiarity with Apple iOS devices and support.
- Knowledge of Adobe Acrobat and related tools.
Educational Requirements: - Bachelor's degree preferred. Candidates without a degree must demonstrate at least 10 years of relevant experience.
Meet Your RecruiterKhalid Vaani 
