Cognizant

Field Services Engineer

Cognizant$70K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-8 years of experience in IT support, specifically with Windows 10/11 and MacOS devices.
  • Proficient in using and administering Microsoft 365 and Active Directory.
  • Experience with troubleshooting hardware and software issues on various devices.
  • Knowledgeable in supporting networked printers and multifunction devices (MFDs).
  • Ability to provide deskside support for end-user equipment and software.

Responsibilities

  • Participate in troubleshooting hardware and software issues at customer locations.
  • Provide hands-on support for technology equipment and services.
  • Conduct equipment and server changes, including installation and testing.
  • Perform video room system support and assistance during live events.
  • Collaborate with vendors for network and infrastructure issues.
  • Conduct equipment surveys and updates at customer locations.
  • Validate functionality of conferencing and telepresence systems before use.

Benefits

  • Work in a dynamic and collaborative environment.
  • Opportunity to support a diverse range of technology equipment.
  • Develop hands-on technical skills across various devices and environments.
Full Job Description
Role: Field Service Engineer

Location: Austin and Dallas, Texas

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Job Responsibilities:
• Participate in troubleshooting for both hardware and software issues;
  • Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
  • MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
  • Provide onsite escorts for Third Parties
  • Customer Location survey updates (rack elevations, current equipment, etc.);
  • Video room support including endpoints and meeting room panels;
  • Assisting with live events as requested by Customer
  • Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
  • Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
  • Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
  • Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
  • Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
  • Checking networked printers and MFDs for error messages
  • Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)


Mandatory Skills

(Top 5 Keywords or skills)

Skill Proficiency

Years of Experience

Basic Knowledge

Medium

Expert

Windows 10/11, Laptop/Desktop/MacOS/mobile device Support, Microsoft 365, Active Directory, Printer & MFD Support

5-8 years

Yes

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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