MEPPI's Service Center Division (SCD) is seeking an experienced and dedicated Field Service Technician - UPS Systems to provide on-site service, maintenance, and technical support for single and three-phase uninterruptible power supplies (UPS) and related peripherals. In this dynamic role, you'll troubleshoot complex systems, support customers nationwide, and help deliver reliable power solutions that protect mission-critical infrastructure. What You'll Do: • Provide Field Service Expertise: Deliver preventative and remedial maintenance, field modifications, start-ups, and testing for UPS systems and power quality products at customer sites. • Support Customers Directly: Serve as a key technical resource for internal teams, third-party service providers, and end users seeking assistance. • Diagnose & Repair: Troubleshoot and repair power systems down to the board level with minimal guidance, and evaluate both routine and complex equipment failures. • Analyze & Document Failures: Inspect and test failed products, components, and systems before returning them to the factory. Clearly document defect findings and system status. • Lead Emergency Support: Participate in an on-call rotation to provide emergency field service and technical support as needed. • Collaborate Cross-Functionally: Work with other departments to identify product performance issues and develop long-term solutions for improved reliability. • Drive Product Improvement: Recommend service upgrades-such as battery replacements or enhancements-to ensure long-term equipment performance and customer satisfaction. • Mentor Team Members: Guide and support less experienced technicians in diagnosing and resolving system failures. • Attend Key Meetings: Participate in project meetings to stay aligned on service schedules and technical developments. • Keep Detailed Records: Maintain accurate service logs, and create detailed technical reports on issues discovered during field service or inspections. • Manage Expenses: Submit timely and accurate expense reports in accordance with company travel and reimbursement policies. What You Bring: • Education & Experience: Associate degree in Electrical, Electronics, or a related technical field, with at least 4 years of experience troubleshooting and repairing electrical/electronic equipment-or equivalent combination of education and hands-on experience. • Technical Skills: - Advanced knowledge of UPS systems and peripherals, including data center electrical equipment - Proficiency using electronic and mechanical test tools, with ability to collect and report test data - Ability to read schematics and one-line facility drawings - Basic familiarity with communication and networking protocols • Certifications: OSHA-10 Construction and NFPA-70E certifications required. • Communication: Advanced verbal, written, and presentation skills for working with customers, internal teams, and suppliers. • Problem Solving: Proven ability to identify issues, develop solutions, and implement repairs efficiently. • Technology Proficiency: Advanced skills in Microsoft Office and experience using MRP/ERP systems. • Valid Driver's License: Required for travel to customer locations and rental vehicle use. • Competitive Salary: Pay is approximately $40.00 to $45.00 per hour based on relevant work experience and qualifications. What's in It for You? • Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans, giving you peace of mind for your family's health. • Retirement Plans: Invest in your future with our 401(k) plan and a company match of up to 4%. • Time Off Benefits: Earn paid vacation after 90 days of employment and enjoy 12 paid holidays annually. • Career Advancement: Access training programs and educational support to further develop your skills and career. • Employee Rewards: Benefit from profit sharing and exclusive employee discounts on MEPPI products and services.