This position reports to:Service Team Leader
This Position reports to:
Service Manager
Your role and responsibilities:In this role, you will execute work to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on critical power and electrical distribution equipment. Each day, you will deliver quality customer service and execute service work as per customer orders and expectations.
The work model for the role is: #USA, Remote
You will be mainly accountable for: - Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
- Be responsible for hands-on execution of projects, including startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment, including but not limited to: Transformers, Switchgear, OCBs, Circuit Breakers, busways, PDUs, UPS, ATS, PLCs, Relays, Power Management Controls systems, Low/Med Voltage, and High Voltage/Critical Power.
- Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Build and maintain positive customer relationships to enhance satisfaction.
- Proactively detect potential equipment failures and recommend corrective actions.
- Identify and suggest product and quality improvements.
- Provide recommendations to management for improving operations and customer service.
- Follow safety protocols and maintain safe work and environmental practices.
Qualifications for the role: - Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1 year experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Advanced level of ability to use Microsoft Office products.
- Moderate ability to Project Manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Collaborates well with others.
- Works with a sense of urgency and ownership; until the job is complete!
- Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license.
While base pay is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $32.90 and $47.12 per hour.
ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement - 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off ABB provides 11 paid holidays.
