Qualifications

• Bachelor's degree in Engineering, IT, or a related field (or equivalent experience).
• Availability to travel up to 75% of the time in North America.
• Experience with software applications, automation systems, or medical devices is preferred.
• Strong troubleshooting and problem-solving skills in software, firmware, and IT environments.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite support and lead the installation, configuration, testing, validation, and go-live of the new system.
• Provide training for internal teams, customers, and partners.
• Offer remote and onsite support, including software upgrades and issue escalation.
• Assist laboratory personnel at customer sites while ensuring minimal disruption to daily operations.
• Participate in an on-call rotation and maintain service reports.
• Contribute to annual MBO targets and incentive programs set by management.
• Ensure compliance with safety policies and procedures.

Benefits

• Permanent contract with salary based on skills and experience.
• Annual Incentive Bonus.
• Monthly car allowance.
• Work cell phone reimbursement.
• Internet reimbursement.
• Competitive vacation benefits.
• Medical, dental, and vision benefits available from your start date.
• 401k Match.