Where is the work:Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.
Responsibilities:- Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
- Communicate service bulletins and alerts to dealers on a timely basis.
- Support sales team with key customer relationship management.
- Provide product performance investigations and reporting of quality and/or First Notice events.
- Establish and conduct a comprehensive technical training program for service & installation technicians.
- Provide timely local administration of corrective action programs,
concessions, and warranty claim process for dealers.
- Provide effective and timely response to consumer inquiries and complaints.
Qualifications:- Associate technical degree or documented equivalent experience
- Minimum of five years field service experience
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
- DUI in the previous 5 years
- Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Key Competencies:- Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
- Ability to craft communications to technicians which convey instructions and/or notices
- Proven skills in planning and conducting training sessions.
- Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
- Strong consumer and customer relations background
- Ability to compose written correspondence to address consumer complaints
- Skilled in use of negotiation principles
- Ability to easily switch between rapidly changing priorities.
- Strong computer skills (Windows 2000 & Microsoft Office 2000)
Annual Base Salary Range or Hourly Base Pay Range:$78,406.66 - $126,000.00
Compensation Type:Salary
Incentive Eligible:No
Sales Commission Eligible:No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs.
