General Dynamics

Field Service Representative/Supervisor

General Dynamics • $77K — $115K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3 to 5 years FSR experience with leadership or supervisory roles.
  • Proven supervisory skills to coach and develop talent.
  • Associates' degree in a relevant technical or business field required.
  • Certification as a Stryker FSR or completion of the Stryker FSR Academy.
  • 6 to 9 years of related work experience or equivalent military service accepted.
  • Strong hands-on experience in maintenance environments is essential.
  • Familiar with Stryker vehicle operations and maintenance.

Responsibilities

  • Supervise a remote team of CVMs across multiple locations.
  • Communicate constantly with customers and management to fulfill contractual obligations.
  • Plan and oversee logistical support operations as per USG directives.
  • Maintain 100% accountability for assigned equipment and submit necessary documentation.
  • Ensure all equipment is calibrated and ready for mission use.
  • Streamline supply issuance to ensure a continuous material flow.
  • Direct and assist with maintenance tasks, including diagnosing and repairing automotive systems.

Benefits

  • Comprehensive medical, dental, vision, and life insurance coverage.
  • Disability insurance and health spending accounts available.
  • 401(k) retirement plan with company match and bonus eligibility.
  • Generous vacation (6.66 hours/month) and sick/personal time (80 hours/year).
  • Up to 13 paid holidays annually based on business needs.
  • Tuition reimbursement and employee development opportunities.
Full Job Description
Job Description

The selected candidate will be a member of the GDLS team preferably located at Ft Stewart, GA providing maintenance support to all 48 th Chem BDE NBCRVs.

Position Responsibilities:
FSR / Supervisor
  • Supervise a workforce of up to 9 remote CVMs in 8 locations, schedule manpower, workload, and priorities to support business requirements.
  • Engage in constant communication with customer (internal and external), management, and personnel to ensure contractual requirements are met.
  • Plan/supervise Contracted Logistical Support (CLS) operations as directed by USG schedule.
  • Maintain 100% accountability of assigned equipment; to include preparing and submitting LTDD documentation as required for broken equipment.
  • Maintain calibration; ensure all equipment requiring calibration are maintained in a mission ready status.
  • Manage assets to ensure supplies are issued in a manner that will cause a continuous flow of material as required.
  • Supervise repair/supply activities to streamline flow of materials to workforce.
  • Direct the maintenance steps to accomplish repairs including disassembling, removing, and replacing worn/ damaged/defective part(s), adjusting, reassembling, testing, and using applicable technical documentation.
  • Complete maintenance and administrative forms and other paperwork related to performance of duties.
  • Participate in logistical meetings and provide insight for paths forward in support rendered.
  • Supervise troubleshooting and correct malfunctions in automotive systems (driveline and suspension) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
  • Perform individual and collective counseling to employees on a regular basis.
  • Ensure continuous improvement and compliance to ISO, Environmental Health & Safety (EHS), Lean Six Sigma, and Whole Systems Business Model, (WSBM)
  • Oversee and assist with preventive maintenance checks and services (PMCS) on the NBCRV Stryker variant to include sub-components and LRUs pertaining to the NBCRV Stryker Platform.
  • Oversee and troubleshoot and correct malfunctions in automotive systems (full up power-pack FUPP (engine, transmission, cooling), fuel, exhaust, driveline and suspension) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
  • Complete maintenance and administrative forms and other paperwork (reports) related to performance of duties.
  • Perform all duties in accordance with ISO processes.
  • Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.


Position Requirements:
  • Must have 3 to 5 years related FSR experience with progressively responsible leadership or supervisory experience.
  • Supervisory experience required, with ability to teach, coach, mentor, and identify/ develop talent.
  • Associates' degree from an accredited school in a related business or technical discipline required.
  • Must be certified Stryker FSR or successfully complete Stryker FSR Academy.
  • Six (6) to 9 years of related work experience. (Equivalent military service acceptable).
  • Experience directly related to position such as leading/supervising personnel in a maintenance environment, strong hands-on experience in fielding operations required.
  • Strong interpersonal skills, ability to communicate (verbal and written)
  • Stryker Vehicle experience preferred.
  • Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
  • Military school trained wheel vehicle mechanic (such as US Army MOSs 63B, 63S, 63W or 63B MCM or USMC MOSs 2147, 3521, 3522, 3524) preferred. Documented commercial training and/or experience acceptable. Field experience preferred.
  • Read and interpret troubleshooting and diagnostic procedures and flow diagrams for systems, subsystems, and components.
  • Ability to acquire U.S. Passport within 90 days of hiring.
  • Computer literate, must be capable of using MS suite of Office software (Word, Excel, and PowerPoint)
  • Should be familiar with web access/internet connections, computer literacy in Lotus Notes is desirable.
  • Ability to manage electronic files, archive, and retrieve upon request.
  • Travel to remote CONUS/OCONUS locations on short notice to support operations.
  • Must meet and maintain deployment requirements, as business needs necessitate.
  • Must meet and maintain ASR requirements.
  • Must be able to successfully pass and maintain NACI background to obtain CAC (common access card)
  • Must be able to gain and maintain access to all military installations in which the work is performed.
  • Meet and maintain requirements of SP 2-644
  • Must be a U.S. person.


Position Salary Range: New hires generally start between $85,000 to $95,000 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $77,100 and $115,700 per year.

Position Incentive: Hired applicant will be able to receive an annual bonus.

Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.

Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.

General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

About General Dynamics

General Dynamics is involved in business aviation; land and expeditionary combat vehicles and systems, armaments, and munitions; shipbuilding and marine systems; and mission-critical information systems and technologies. General Dynamics has four main business segments. Aerospace designs, develops, manufacturers and services a comprehensive offering of advanced business-jet aircraft. Combat Systems specializes in producing, supporting and sustaining land and expeditionary combat systems for the U.S. military and its allies. Marine Systems designs, builds and supports submarines and a variety of surface ships for the U.S. Navy and commercial customers. The Information Systems and Technology group offers a breadth and depth of technology and service capabilities that support a wide range of government and commercial needs, including systems integration expertise; hardware and software products; and engineering, management and support services.

General Dynamics Careers

Join the dynamic team at General Dynamics, a leader in global defense, aerospace, and technology services. As a pivotal player in innovation and security, General Dynamics offers unparalleled job opportunities for professionals eager to advance their careers in a cutting-edge environment.

Work You’ll Do

At General Dynamics, we empower our employees to drive innovation and lead with integrity and excellence. With a commitment to professional growth and diversity, our team is at the forefront of developing solutions that make a difference in the world. Whether in engineering, cybersecurity, or project management, your work at General Dynamics will contribute to missions that matter.

Explore Career Paths

General Dynamics is not just a company; it's a community where you can build a career that aligns with your passion and skills. From internships to leadership positions, the breadth of opportunities supports your professional journey at every stage.

Innovate and Lead

Join a team where innovation is the status quo. At General Dynamics, you’ll work alongside industry experts to solve complex challenges with cutting-edge technology. Our leadership is committed to fostering a culture of growth and learning, where you can lead projects that explore new frontiers.

Professional Development

Invest in your future with General Dynamics’ robust professional development programs. Enhance your skills through targeted training, workshops, and seminars that propel your expertise and leadership capabilities forward.

Diversity and Inclusion

At General Dynamics, we believe diversity drives innovation. Our inclusive culture welcomes diverse perspectives and ideas, fostering an environment where all employees can thrive. Through diversity training and networking opportunities, we ensure every team member can contribute uniquely and significantly.

Benefits and Culture

Experience a culture that prioritizes the well-being and satisfaction of its employees. General Dynamics offers competitive benefits, including health care, retirement plans, and flexible working arrangements, to ensure a healthy work-life balance. Our team-oriented culture encourages collaboration and mutual respect, making General Dynamics a great place to work.

Join Our Team

Ready to advance your career at General Dynamics? Explore our current job opportunities and find a position that matches your skills and ambitions. We are continuously hiring talented individuals who are passionate about making a difference.

Prepare for Your Interview

Make a great first impression. Prepare for your interview at General Dynamics by researching our company values and recent projects. Tailor your resume to highlight relevant experience and skills that align with the job description.

Stay Connected

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Explore General Dynamics Jobs

Discover the impact you can make at General Dynamics by joining our team. Search open positions, apply online, and take the first step towards a rewarding career filled with opportunities for growth and innovation.

SEARCH GENERAL DYNAMICS JOBS

Join General Dynamics today and be part of a team that values leadership, innovation, and diversity. See what exciting and rewarding opportunities await you in a career at General Dynamics.
Learn more about General Dynamics
Size
103,100 employees
Market Cap
$67.9 billion
Industry
Net Income
$3.1 billion
Founded
1952
5 Year Trend
+4.7%
Revenue
$37.9 billion
NASDAQ

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