Sulzer

Field Service Manager

Sulzer • $90K — $120K *
Pasadena, TX 77502In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical, Mechanical, Industrial Engineering or related field preferred, or equivalent field experience.
  • 5-7 years in field service management or technical supervision for electrical/mechanical equipment.
  • Strong knowledge of electrical systems, mechanical systems, PLCs, motor controls, and industrial equipment.
  • Proven team leadership and personnel development skills.
  • Excellent decision-making skills under pressure.
  • Proficient in field service management software and route optimization tools.
  • Valid driver's license and willingness to travel extensively.

Responsibilities

  • Oversee P&L responsibilities for EMS field service operations, including budget and cost control.
  • Collaborate with engineering, project management, and sales teams for client projects.
  • Serve as primary technical escalation point for complex field issues.
  • Plan and optimize work orders, routes, and schedules to maximize efficiency.
  • Coordinate installation, maintenance, troubleshooting, and repair operations.
  • Ensure compliance with safety regulations and industry standards.
  • Maintain accurate records of service activities and performance metrics.

Benefits

  • 15 days of paid time off and 12 company-paid holidays.
  • 401k plan with a 6% match.
  • Comprehensive health plan including medical, dental, vision, and disability coverage.
  • Health savings account matching.
  • Motivating wellness program and Employee Assistance Program.
  • Paid paternal leave and gym reimbursement.
Full Job Description
About the role

We are seeking an experienced and highly motivated Field Service Manager to oversee the installation, maintenance, and repair of electrical and mechanical equipment across multiple client sites. The ideal candidate will possess solid technical expertise and strong leadership abilities, managing a team of field technicians, optimizing service processes, and ensuring high levels of customer satisfaction. This position requires frequent site visits, coordination with engineering and operations teams, and the ability to address complex technical and operational challenges efficiently.
Key Responsibilities
  • Oversee profit and loss (P&L) responsibilities for the EMS field service operations, including budget management, cost control, and financial reporting.
  • Collaborate with engineering, project management, and sales teams to support client projects and technical proposals.
  • Serve as the primary technical escalation point for complex field service issues
  • Lead, mentor, and manage a team of field service technicians specializing in electrical and mechanical equipment.
  • Plan, assign, and optimize work orders, routes, and schedules to maximize efficiency and meet service deadlines.
  • Coordinate installation, preventive maintenance, troubleshooting, and repair of electrical and mechanical systems.
  • Ensure compliance with safety regulations, company policies, and industry standards (OSHA, NEC, NFPA, etc.).
  • Serve as the primary technical escalation point for complex field service issues.
  • Maintain accurate records of service activities, parts usage, and site documentation.
  • Analyze performance metrics, including first-time fix rates, system uptime, and response times, and implement process improvements.
  • Develop and maintain strong client relationships to ensure service satisfaction and promote additional service opportunities.
  • Conduct site audits, field inspections, and on-the-job training for technicians.
  • Develop and manage operational budgets, review cost efficiency, and ensure profitability of service operations.
  • Analyze performance metrics, including first-time fix rates, system uptime, and response times, and implement process improvements.

Required Qualifications & Skills
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related technical field preferred. Equivalent experience in field services may be considered.
  • Minimum of 5 to 7 years experience in field service management or equivalent technical supervision role supporting electrical and/or mechanical equipment.
  • Strong technical knowledge of electrical systems, mechanical systems, PLCs, motor controls, power distribution, and industrial equipment.
  • Proven experience in team leadership, performance management, and personnel development.
  • Excellent problem-solving and decision-making skills under pressure.
  • Proficient in field service management software, CRM systems, and route optimization tools.
  • Strong verbal and written communication skills; ability to interact effectively with clients, team members, and management.
  • Valid driver's license with willingness to travel extensively to client sites.
  • Familiarity with industry certifications (NICET, CET, Journeyman/Master Electrician, PMP / CSM certification a plus).
  • Ability to work independently, prioritize tasks, and manage operations across multiple sites.


Preferred Skills
  • Experience in project management, equipment commissioning, and technical training.
  • Knowledge of regulatory compliance for industrial electrical and mechanical systems.
  • Experience managing budgets, service KPIs, and operational performance analytics.
  • Hands-on experience with predictive maintenance technologies, IoT-enabled devices, and emerging field service technologies.


What we offer you

  • 15 days of paid time off and 12 company-paid holidays
  • 401k plan with a 6% match
  • Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
  • Health savings account matching
  • Motivating wellness program
  • Employee Assistance Program
  • Paid paternal leave
  • Gym reimbursement


About Sulzer

Sulzer is a global leader in fluid engineering. The company was founded in 1834 and is headquartered in Winterthur, Switzerland. Sulzer provides a wide range of products and services to customers in the oil and gas, power, and water industries. The company's products include pumps, mixers, and agitators, as well as separation and filtration equipment. Sulzer also provides maintenance and repair services for its products. In addition, the company offers a variety of engineering services, including process optimization and plant design. Sulzer operates in more than 40 countries and has a workforce of over 15,000 employees.
Learn more about Sulzer
Size
15,000 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

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