Abbott

Field Service Engineer (Transfusion Service Ambassador)- Bedford, TX

Abbott • $66K — $132K *
Dallas, TX 75217In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate degree or equivalent experience in a related field.
  • Minimum of 2 years supporting laboratory instrumentation.
  • At least 2 years of customer-facing technical support experience.
  • Willingness to travel up to 75% and reside near Bedford, TX.

Responsibilities

  • Act as the primary on-site representative for Abbott Diagnostics Division.
  • Manage and enhance customer relationships and loyalty.
  • Provide first-line technical support to ensure instrument uptime and satisfaction.
  • Oversee end-to-end issue resolution and maintain ownership through closure.
  • Perform installations, preventive maintenance, and troubleshooting of instruments.
  • Drive revenue growth through service sales and customer engagement.
  • Conduct customer business reviews and gather operational insights.

Benefits

  • Remote work opportunity.
  • Involvement in customer relationship management.
  • Cross-functional collaboration with various teams.
  • Focus on professional growth and mentoring.
Full Job Description
JOB DESCRIPTION:

The Opportunity

We have an opportunity for a Field Service Engineer (Transfusion Service Ambassador) to support our Transfusion Medicine Division.

  • This is a field-based remote position.
  • Qualified candidates must reside within 30-minutes of the Bedford, TX area.
  • Travel is required up to 75%.


What You'll Work On
  • Serve as the primary on-site representative of Abbott Diagnostics Division (ADD), acting as a trusted partner to laboratory customers.
  • Own customer relationships with a focus on retention, customer loyalty, economic profitability, and value expansion.
  • Provide first-line technical support for complex diagnostic instruments, ensuring uptime, analytical turnaround time, and customer satisfaction.
  • Manage issue resolution end-to-end, escalating when necessary while maintaining ownership through closure.
  • Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting.
  • Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions.
  • Conduct customer business reviews, KPI reviews, and structured customer visits (pre- and post-call planning).
  • Identify customer needs, training opportunities, operational pain points, and Voice of Customer (VOC) insights.
  • Coordinate order management, inventory control, consumables, contracts, and lifecycle management.
  • Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines.
  • Utilize CRM, service, and reporting systems to document activities, manage tickets, and track performance.
  • Collaborate cross-functionally with Sales, Marketing, Technical Service, Customer Support, and Finance teams.
  • Support territory and district business objectives, including on-call coverage, travel, and mentoring of peers.


Key Measures of Success
  • Retention Rate
  • Net Promoter Score (NPS)
  • Cost of Service
  • Territory Sales and Growth Targets
  • Account Profitability Improvement
  • First-Line Service KPIs


Required Qualifications
  • Associate degree or an equivalent combination of education and work experience.
  • Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment.
  • Minimum 2 years of customer-facing experience providing technical, service, or operational support.
  • Ability to travel up to 75% and reside within 30 minutes of the Bedford, TX area.


Preferred Qualifications
  • Bachelor's degree in Biomedical Engineering or a related engineering discipline.
  • 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory, field service, or technical support environment.
  • Experience diagnosing and resolving hardware, software, or application issues using documented root-cause analysis.
  • Experience managing onsite support activities across multiple customer accounts or locations.
  • Experience completing instrument installations, preventive maintenance, upgrades, and commissioning activities.
  • Experience influencing product utilization, service adoption, or menu expansion through customer engagement.
  • Proficiency with Microsoft Word, Excel, and PowerPoint for reporting, documentation, and KPI tracking.
  • Experience using CRM, service management, or customer support systems to document and manage service activities.


The base pay for this position is
$31.75 - $63.55/hour
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Support Services

DIVISION:
TM Transfusion Medicine

LOCATION:
United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 75 % of the Time

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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