ResponsibilitiesNew opportunity based in Billerica MA for a Field Service Engineer to join the Probes Team with the Bruker BioSpin Group, a leading manufacturer of instruments based on magnetic resonance technology.
- Test and validate repaired and returned equipment
- Run samples, analyze results and report findings
- Perform requalification of used systems, preventive and corrective maintenance
- Provide technical assistance to test, install, service, and repair probes and equipment
- Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
- Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications
- Familiarize and train customers for basic operation of the equipment
- Secure customer acceptance of installation and repair sign-off
- Re-qualify the entire instrument after service repair by running complex compounds for verification
- Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
Qualifications- B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline.
- Minimum 3 years hands-on work experience operating and troubleshooting NMR equipment
- Ability to run samples and read Spectra reports
- Strong technical skills involving analytical instrumentation.
- Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
- Demonstrated ability to read and understand technical drawings and related materials to troubleshoot and diagnose issues down to the component level
- English language spoken and written fluency with strong verbal, written, MS Office, computer, technical data, networking communication and presentation skills and ability to communicate complex technical issues in an easy to understand manner.
- Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, meet deadlines within an entrepreneurial and customer-focused work environment.
- Ability to satisfactorily complete position compliance and training requirements
- Attend and actively participate in quarterly scientific technical training programs
- Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.
- This position requires reasonable dexterity to perform manual functions in confined spaces.
- Proven ability to follow safety standards, practices, and codes.
- Reliable transportation with valid Driver License in good standing, issued by resident state required.
- U.S. Citizenship or U.S. Permanent Resident status required.
- Maintain a valid passport with flexibility for domestic and international travel.
- May be required to pass security clearance investigation.
At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $71,000 and $113,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.
