DescriptionOur Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.
Role Responsibilities- Implement the Customer Support Policy for the Nova End User. Supervise, maintain, and support Nova systems in the field
- Support Nova and End Users service as defined under Nova's warranty and service support agreements
- Maintain proper reporting methods for all activities of customer support as defined by the US Customer Support Manager
- Maintain Nova's parts inventory under the position's control. Maintain proper level of stock in accordance with Nova's spare parts stock policy, as set from time to time
- Assist in new equipment installations, "add-ons," and upgrades
- Provide feedback to the US headquarters based on experience gained with customers
- Employ FSRs for all service activities
- Produce a weekly report on assigned customers/systems covering: System's status, pare to chart, forwarding of all FSRs, customer's relevant information, sales support issues, and inventory consumption and levels (monthly)
- Provide customer training and retraining. Ensure an adequate level of know how among customers' 'users'.
- Manage Nova's parts inventory at the locations assigned to this position.
- Assist in setting Nova's spare parts stock policy and maintain proper levels of stock in accordance with that policy.
- Repair parts and components according to general service policy.
- Verify that spare systems are stored properly by customers and are available without delay when needed.
- Provide sales support and sales related information.
- Collaborate with sales and customer on-site evaluations.
What will make you succeed in the role?- Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements
Requirements- Minimum BS in Electrical / Mechanical Engineering
- 3 + years of experience in the field
- Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology
- Knowledge in optics, GUI SW design, and mechanical components
- Ability to travel US and Internationally
- Travel for training and support: 15% -20%
