Thermo Fisher Scientific

Field Service Engineer II

Thermo Fisher Scientific • $66K — $99K *
US-AnywhereRemote in Maryland, NY
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associates or Bachelor's Degree in electronics, engineering, physics, or related field.
  • 2 years of experience as a Field Service Engineer supporting laboratory instrumentation.
  • Strong customer interaction and interpersonal skills.
  • Excellent organizational and time management skills.
  • Self-directed with the ability to take initiative.

Responsibilities

  • Set up and install instrumentation and peripheral equipment at customer sites.
  • Conduct preventative maintenance services on instrumentation.
  • Provide technical assistance for troubleshooting instrumentation via phone, email, or in-person.
  • Repair instruments and replace components to restore functionality.
  • Meet key quality and performance indicators based on established metrics.
  • Ensure timely responses to customer inquiries and requests.
  • Document service calls and complaints according to Quality System protocols.
  • Provide training for customers and Technical Service staff as necessary.

Benefits

  • Choice of national medical, dental, and vision plans, including health incentives.
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
  • At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
  • Paid parental leave and various insurance benefits.
  • Retirement savings programs, including a competitive 401(k) plan.
  • Employees' Stock Purchase Plan (ESPP) with discounts for eligible colleagues.
Full Job Description
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards

Job Description

Location/Division Specific Information

North Carolina, South Carolina, Virginia and Maryland Eastern Shore

Discover Impactful Work:

The Field Service Engineer performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory for our customers in a professional and timely manner.

A day in the Life:
  • Sets up and installs instrumentation and peripheral equipment at customer sites.
  • Conducts preventative maintenance service of instrumentation.
  • Provide technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to request, inquires, and complaints from customers or other members of the Technical Service Team.
  • Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions.
  • Meets key quality/performance indicators based on metrics established for field service.
  • Ensures customer inquiries and requests are responded to within service level agreement.
  • Documents calls and complaints in tracking software, and follow any other documentation requirements in accordance with the Quality System.
  • Provides training for customers as well as Technical Service staff, as needed


Keys to Success:

Education

  • Associates Degree, Bachelor's Degree, or equivalent certification in electronics, engineering, physics, or related field of study required.


Experience

  • 2 years of experience as Field Service Engineer in support of laboratory instrumentation required.


Knowledge, Skills, Abilities

  • 75% travel, including weekends as needed. Some International travel may be required for training etc. Some travel may be on short notice.
  • Strong customer interaction and interpersonal skills.
  • Excellent organizational and time management skills.
  • Self-directed; takes initiative.
  • Ability to multi task among a variety of concurrent activities with the ability to handle priorities.
  • Ability to work cohesively and effectively in a team environment
  • Proficient using Microsoft Office products


Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $31.73-$47.60.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount


For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ
TMO
* Ladders Estimates

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