The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs.

Responsibilities

• Perform successful installations at new and existing customer sites
• Complete regularly scheduled Preventative Maintenance activities on time
• Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract
• Complete all paperwork within departmental goals
• Will complete service reports, expense reports, and SFDC requirements
• Complete all necessary training on time to meet Quality requirements
• Develop working knowledge of industry practices and company policies
• Support the new instrument Sales Process by performing site inspections

Skills

• Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer and/or regulatory agencies
• Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Ongoing development of professional output including written and verbal communications
• Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
• Computer/Microsoft Office proficiency, especially in Outlook, Excel
• Professional email etiquette
• Presents recommendations and receives support and guidance from a supervisor and senior-level FSE

Knowledge

• Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms

• Experience working directly on software-controlled instruments

• Demonstrated experience working in ISO or GMP controlled environments in the life science field

• Acquired knowledge of computer networking

• Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.

• Understanding of the FSE role and openness to mentoring by senior-level FSEs

• Knowledge of procedures to effectively contribute to updates and procedure improvements

Education

• Minimum of technical degree or equivalent military experience, bachelor's degree preferred

• 2+ years of relevant work experience

Environmental Factors

• May be required to work on client sites for extended hours

$90,000 - $115,000 a year

Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant.

The base annual salary hiring range for this position is $90,000 - $115,000.

Starting salaries are determined based on skills, experience, budget and other job-related factors. More information about our total compensation package will be shared with candidates during the recruitment process.