General Electric Company

Field Service Engineer I

General Electric Company • $66K — $99K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate's or Bachelor's degree in Electrical, Biomedical, or Mechanical Engineering; OR relevant military education; OR GEHC relevant program graduation; OR High School Diploma with 4 years servicing experience.
  • Experience with Electrical Systems and AC/DC Currents.
  • Proficient with Web applications and Microsoft Office suite.
  • Valid Driver's License is required.
  • Willingness to work after hours or on-call as necessary for critical issues.
  • Legal authorization to work in the U.S. without visa sponsorship is mandatory.

Responsibilities

  • Learn and perform on-time preventative maintenance, Field Modification Instructions (FMIs), and Instrument Service Information (ISIs).
  • Assist experienced engineers with equipment installation and troubleshooting.
  • Effectively communicate with customers to ensure satisfaction and resolutions.
  • Partner with customers to suggest enhancements for their operational efficiency.
  • Maintain accurate service logs and manage administrative tasks like ordering parts.
  • Proactively use escalation processes to address and solve customer issues timely.
  • Engage with commercial teams to identify sales leads and support contract renewals.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off and a comprehensive 401(k) plan with contributions.
  • Life, disability, and accident insurance coverage.
  • Tuition reimbursement programs.
  • Relocation assistance available.
Full Job Description
Job Description Summary
The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

This role requires the candidate to work onsite at our customer location(s).  To provide onsite customer support, candidate needs to be willing to work in the Philadelphia Metro and Southern New Jersey area.

Job Description
Responsibilities:

  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.

  • Assist more experienced field engineers with equipment installation.

  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

  • Effectively communicate and partner with teammates and colleagues.

  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

  • Serve as a member of the account community for key accounts.

  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

  • Keep up to date with competitor information and market trends.

  • Answer service calls independently without assistance within one year of employment.


Required Qualifications:

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.

  • Experience with Electrical Systems and/or AC/DC Currents.

  • Experience with Web applications as well as Microsoft suite of products.

  • Must have and maintain a valid Driver's License.

  • Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:

  • Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

  • Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

  • Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Qualifications:

  • Experience servicing medical equipment (Preferably Vascular)

#LI-CLM

#LI-Onsite

For U.S. based positions only, the pay range for this position is $66,000.00-$99,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Relocation Assistance Provided:

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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