JOB SUMMARYThe
Field Service Engineer will service Phenix/Doble equipment at world-wide locations. This role will be based in our Accident, MD office reporting to the Service Manager.
ESSENTIAL JOB FUNCTIONS- Independent on-site analysis and repair of high voltage, high current test equipment
- Troubleshoot system faults on relay, PLC, and microprocessor-controlled equipment
- Remove and replace system components to accomplish repair
- Modify Programmable Logic Controller programs under the direction of the assigned Automation Engineer
- Operationally check equipment after repair for serviceability
- Failure Analysis
- Analyze failures associated with in-use equipment
- Provides analysis and reports to Engineering
- Works with Engineering to resolve failures
- Special Projects
- Coordinates with Engineering, Sales, and Management on special service projects
- Evaluates best designs and solutions for special projects
- On-Site Commissioning and Training
- Prepare and implement both practical and classroom training
- Analyze customer's use of equipment while testing customer's test objects
- Provide customer test procedures for their specific test equipment
- Provide training certificates.
- Prepare and deliver quotations for varying customer service quote requests.
- Prepare cost analysis and quotations for custom parts and upgrade requests
TRAVEL- Approximately 30% both domestic and international.
DECISION-MAKING LATITUDE- The Service Engineer is responsible for direct interaction with the customer. They communicate with customers to know equipment configuration, maintenance status and coordinate final scheduling for various field services.
- The Service Engineer can make field modifications as required. Report decisions and modifications made to Engineering department.
QUALIFICATIONSEDUCATION:Bachelors of Science in Electrical Engineering or equivalent relevant experience.
REQUIRED EXPERIENCE:- 2 years of electrical/electronic experience.
- Proper use of electrical test equipment to include oscilloscopes, multi-meters, and signal generators.
- Proficient in the use of Microsoft Word, Excel.
- Ability to professionally communicate with customers.
- Ability to understand and modify electrical/electronic circuitry.
PREFERRED EXPERIENCE (Not Required):- Able to modify Programmable Logic Controllers software.
- Experience with high voltage, high current test equipment
- Experience with Partial Discharge Systems.
- Familiar and comfortable with international travel.
- Experience with AutoCAD.
KNOWLEDGE, SKILLS & ABILITIES:- Ability to travel to world-wide locations.
- Ability to provide classroom type training.
- Ability to work in the US without sponsorship.
PHYSICAL REQUIREMENTS:While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.
Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.Salary Pay Range Minimum $75,672.84 - Midpoint $94,591.05 
