As a
Field Service Engineer, you will deliver top-tier service for ZYGO metrology instrumentation systems, foster strong customer relationships, and enhance service strategies.
Key Responsibilities- Technical Troubleshooting: Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.
- Preventive Maintenance: Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
- Customer Training & Support: Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo's advanced metrology instruments.
- Installation & Setup: Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
- Quality Reporting & Continuous Improvement: Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
- Provide Technical Expertise: develop application solutions,help draft and translate technical and training documents, on-site assistance and contribute to new technologies development
Requirements and Qualifications- Associates degree in mechanical or electrical engineering, or equivalent education and experience
- Relevant professional experience, ideally within metrology or optics
- Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
- Willingness to travel internationally, with travel requirements exceeding 50% of the role
- Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations
CompensationEmployee Type: Salaried
Currency: USD
Salary Minimum: 100,000
Salary Maximum: 115,000
Incentive: Yes
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
