Job Description

The Field Service Engineer (FSE) is responsible for installing, calibrating, troubleshooting, repairing, and performing preventative maintenance on assigned Biocare Medical instruments and equipment, as well as contracted third-party systems. This role supports both corporate and field-based equipment to ensure optimal performance and reliability.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Installation, calibration, diagnosis, repair, and preventative maintenance (PM) service of all assigned corporate and field based Biocare Medical and contracted competitive instruments & equipment.
• Provide technical support to clients, Biocare Medical Sales Team, Field Applications Specialists Team, and the Technical Support Department on the proper operation and maintenance of all assigned corporate and field-based Biocare and contracted competitive equipment.
• Serve as Biocare Medical's on-site client point-of-contact for instrument and instrument service issues.
• Work closely, as needed, with Sales, Marketing, Engineering, QA/QC, and R&D to address instrument concerns, determine corrective action, and ensure timely follow-up.
• Participate in local, regional, and national histology/immunohistochemistry functions as needed.
• Travel both domestically and internationally as required to ensure minimal instrument down time.
• Work on complex assignments and show considerable judgement to ensure timely and successful repair of all corporate and field based Biocare Medical and contracted competitive equipment.
• Other duties as assigned by Management.

Successful candidate must reside in the greater Chicago area

Qualifications

• Associate degree in Biomedical Equipment Technologies or very closely related field, or equivalent experience.
• 4+ years Field Service Engineer (FSE) experience in the medical field or other very closely related instrument service field.
• Electrical and mechanical troubleshooting competency.
• Robotics and Fluidics a plus.
• Specialized equipment repair training, experience, and/or certification preferred. (BMET) (CBET)
• Advanced computer skills for both daily administrative reporting and interacting with instrument computer hardware and software.
• Current valid driver's license.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 18, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Travel Required:
75% of the Time

Shift:
Day

Duration:
No End Date

Job Function:
Services & Support