Job DescriptionAbout the Role
This opening is for a Field Service Engineer position in the Field Service Group. This role will be responsible for Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Candidates performance will be subject to peer review.
Key Responsibilities:
- Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
- Able to perform equipment upgrades
- Able to work independently
- Develop strong customer relationships at multiple levels in the customer organization.
- Manage customer's expectations
- Manage day-to-day service activities at assigned customer sites
- Work with end users to schedule work tasks as required
- Report and track activities including installations and equipment issues
- Perform preventative and corrective maintenance tasks as necessary
- Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.
- Interfacing with customer on technical matters
- Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.
- Process experience desired to be able to run and perform basic process troubleshooting
- Drives key projects to improve equipment performance
- Travel as needed to support customers
- Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
- Support other projects as assigned by management
Requirements:
- Seven plus years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry
- Associates degree in electronics or equivalent experience in the electronics field
- Ensures all safety requirement are satisfied and current as per local and corporate requirements
