Ford Motor Company

Field Service Actions Time and Data Mgmt. Analyst

Ford Motor Company$86K — $166K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 5+ years of product management experience with a strong foundation in agile software development
  • Proficient in Jira and KANBAN dashboard development
  • Experience with product management or software engineering
  • Strong leadership skills in managing cross-functional teams and stakeholder expectations
  • Basic understanding of the Field Service Actions process
  • Excellent verbal and written communication skills
  • Ability to manage complex integrations across various products and teams

Responsibilities

  • Apply engineering and analytical techniques to improve FSA SW deployment processes
  • Establish and monitor timing targets at each milestone to validate software readiness
  • Manage FSAPM Jira activities to ensure effective service timing plans
  • Lead and act as subject matter expert for EE&S Global FSAs to drive improvements
  • Identify and remove barriers by leading best practices and solutions for throughput issues
  • Collaborate with multiple teams across Ford and its suppliers
  • Develop KPIs and data visualizations for real-time software quality assessments

Benefits

  • Immediate medical, dental, vision, and prescription drug coverage
  • Flexible family care days and paid parental leave
  • Family building benefits including adoption reimbursement and fertility treatments
  • Employee vehicle discount program
  • Tuition assistance
  • Active employee resource groups
  • Paid time off for community service
  • Generous holiday schedule including time off between Christmas and New Year
Full Job Description
Job Description

Responsibilities

The EE&S Team has begun to expand its coverage of the FSA Implementation workstreams. With the ability to OTA SW to more Vehicles, EE&S has the opportunity to save the Ford Motor corporation millions annually. With this increased opportunity we are more focused than ever to streamline our FSA SW delivery capabilities. In this role you'll play a key role in helping to deliver a step-function change in our SW deployment timing. The team is in need of a self-motivated "go-getter" who is ready to hit the ground running. This individual will work directly with the PD engineering and FCSD teams to understand and deliver service timing for critical SW.

What you'll do...
  • Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment process.
  • Play an integral part in the FSA SW deployment process by establishing and monitoring timing target levels at each of the milestone phases to validate sw readiness.
  • Manage and direct FSAPM Jira activities to ensure robust service timing plans as well and minimize Jira hygiene errors/concerns.
  • Function as the leader and subject matter expert for EE&S Global FSAs. Coordinate activities and drive improvements to achieve KPIs.
  • Remove Barriers: Lead best practices, and the development of solutions for throughput constraints.
  • Work cross-functionally with DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.
  • Develop relevant KPIs and data visualizations to enable a clear, real-time understanding of actual vs. expected SW quality and process performance.


Qualifications

You'll have...
  • Bachelor degree in Computer Science, Engineering, or a related field
  • 5+ years of product management expertise with a solid foundation in agile software development
  • Experience with Jira and KANBAN dashboard development
  • Experience relevant to product management and / or software engineering
  • Expertise in leading cross-functional teams and managing stakeholder expectations
  • Basic understanding of Field Service Actions process
  • Excellent oral and written communication skills
  • Ability to manage complex integrations and dependencies across various products, product lines, and product groups
  • Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions


Even better, you may have...
  • Master's degree in Computer Science, Engineering, or a related field
  • Experience with Software Engineering tools and practices such as Jira
  • Familiarity with emerging technologies such as Large Language Models
  • Experience in the automotive industry or related technology fields


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 7-8 and ranges from $86,600-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

#LI-Hybrid #LI-MG3

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at Ford Motor Company. Join us at Ford, where we go further so you can go farther in your career.
Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ

Similar Jobs

More Jobs at Ford Motor Company

More Enterprise Technology Jobs

Find similar Field Service Actions Time and Data Mgmt. Analyst jobs: