Your CharterOwn field reliability for NEO - from surfacing emerging issues in customer and service data to leading cross-functional root cause investigations and driving verified corrective and preventative actions to closure. You are the accountability layer between what breaks in the field and what gets permanently fixed.
Key Outcomes- Recurring field failure rates measurably reduced through systematic CAPA closure, tracked against established baselines
- Warranty cost trajectory reported monthly with data-driven prioritization of highest-impact corrective investments
- Issue closure cycle time shortened by leading tightly scoped investigations across Hardware, Software, and AI teams
- Reliability dashboards and Nevada Charts deployed that give engineering and leadership real-time visibility into field failure rates, trends, and paretos
- Custom Python analysis tooling built that surfaces anomalies and trends from sensor telemetry faster than manual methods
Key Competencies- Quantitative analyst: fluent in Weibull analysis, failure rate modeling, and statistical significance - builds the math before drawing conclusions
- Systems thinker: connects sensor telemetry, software logs, and physical failure modes into a coherent root cause narrative
- Cross-functional driver: creates urgency and accountability across Hardware, Software, and AI teams without direct authority
- Builder: writes custom Python analysis tools and leverages LLMs to scale analytical output - doesn't wait for someone else to build the infrastructure
- Clear communicator: translates complex failure data into concise reports and recommendations that land with both engineers and executives
Minimum Requirements- 1-5 years of field reliability, service engineering, or quality engineering experience in a hardware product company
- Hands-on statistical failure analysis experience: Weibull modeling, failure rate prediction, FMEA
- Python proficiency for data analysis and workflow automation
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or closely related technical field
Preferred Skills- Experience analyzing sensor or telemetry data from electromechanical systems (robotics, automotive, consumer electronics, or similar)
- Familiarity with LLMs and AI agents as analysis accelerators
- Background in warranty cost modeling and financial impact reporting
- Experience correlating field data with design validation and test data
What does a successful 1X Team Member look likeTeam members at 1X who thrive here are builders. They move fast, own their work completely, and treat time like it's the one thing you can't get back - because it is. They say what they mean, finish what they start, and hold themselves to a standard before anyone has to ask. We push each other to be better, and we do it with honesty and respect.
Compensation Range$94,000 - $128,000 + Equity
Benefits- Comprehensive medical, dental, and vision coverage
- Generous paid time off, company holidays, an parental leave
- 401(k) plan with company match (100% on the first 3% of contributions, 50% on the next 2%)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) options
- Commuter benefits (transit and parking)
- Short-term and long-term disability, and life insurance
- Employee Assistance Program (EAP) for mental health, financial, and personal support
- Onsite snacks and catered lunches
