Job Function:
Sales Enablement
Job Sub Function:
Customer Success Management
Job Category:
Professional
All Job Posting Locations:
Delaware (Any City), Kentucky (Any City), Maryland (Any City), Michigan (Any City), Ohio (Any City), Pennsylvania (Any City), Tennessee (Any City), Virginia (Any City), Washington, District of Columbia, United States of America, West Virginia (Any City)
Job Description:
Johnson & Johnson is recruiting for aField Reimbursement Manager, CAR-T to cover our MidAtlantic Region (VA, WV, OH, MI, PA, MD, Washington DC, DE, Eastern TN, Eastern KY).This is a field-based position in the United States, with preference for the candidate to reside in the assigned region with easy access to a national airport.
This is a field-based role available in all states within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.
About Oncology
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with office staff with respect to reimbursement for CAR-T. This role involves investing significant time (up to 75% potentially on-site) with customers assessing their education needs and facilitating collaboration with various stakeholders.
Primary Responsibilities:
Educate the office staff around how to navigate the access and payer approval process, identifying access barriers that they9ll need to overcome, and highlighting actions that support access to therapy.
Monitor, analyze, and triage situations which may adversely impact patient access to therapy.
Liaise with entire Market Access department, other internal groups including sales, and medical groups to identify and resolve trending issues regarding patient access to therapies.
Serve as subject matter expert for internal stakeholders and external office staff regarding the Medicare treatment guidelines, Medicaid Managed Care, commercial plans, policy changes, formulary status and the impact of healthcare reform on coverage. Maintain and share relevant information regarding account contacts, prior authorization requirements, trends, competitive intelligence, etc. with the Market Access Department.
Educate peers in the Customer Care Area about various elements of Market Access, including reimbursement, medical coverage policies and medical benefit design.
Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training
QUALIFICATIONS:
REQUIRED:
A minimum of a Bachelor9s degree is required
Five years relevant experience of which three years are experience in specialty disease state(s)
Must live within assigned geographic region
Excellent technical knowledge and expertise in payer policy, including all elements of reimbursement (coding, coverage, and payment)
Extensive experience in revenue cycle, buy-and-bill, formulary, prior authorization, coding, and appeals processes
Candidates must live in close proximity to a major airport.
A Valid Driver's License issued in the United States
PREFERRED:
Advanced degree, or clinical license preferred
Two years of reimbursement or relevant managed care experience
Experience in multiple myeloma or related areas of oncology
Proven ability to thrive in both an independent setting and in a cross functional / team environment.
Strong knowledge as it relates to payer approval process, and solid business acumen.
Strong organizational, problem solving and project management skills.
Understanding of national and state legislative, Medicare, Medicaid, and private payer initiatives affecting reimbursement of pharmaceutical and biotechnology products.
Success exhibiting peer leadership, mentorship and coaching to new hires as well as the rest of the team.
Demonstrated competence with salesforce.com CRM use, native iOS app use, Microsoft Word, and Excel
Superior communication skills (written and verbal) and excellent follow through
Experience in the field, and especially in oncology
Ability to develop and execute education plans
Demonstrated ability to conduct field-based reimbursement and access support, education and consultation
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time
Resides in Virginia, West Virginia, Ohio, Michigan, Pennsylvania, Maryland, Washington DC, Delaware, Eastern TN, and Eastern KY. Candidates that live in other states may be considered.
Required Skills:
Preferred Skills:
Consulting, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Fact-Based Decision Making, Give Feedback, Mentorship, Performance Measurement, Process Improvements, Relationship Building, Sales Enablement, Sales Support, Technical Credibility
The anticipated base pay range for this position is :
$102,000.00 - $177,100.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company9s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation 120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year
Holiday pay, including Floating Holidays 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave 30 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave 80 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave 20 hours in a 52-week rolling period10 days
Volunteer Leave 6 hours per calendar year
Military Spouse Time-Off 20 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
