Location(s): Quebec City or Atlantic Provinces

Job Schedule: Remote

Education Requirement: Red Seal Automotive Service Technician

Sponsorship: No

We are currently looking for a Field Quality Manager (FQM) to join our team in the Atlantic or Quebec City region.

As a Field Quality Manager, you'll partner with Nissan and Infiniti dealers daily to uncover vehicle quality concerns. You'll then develop comprehensive technical reports, blending customer insights with critical technical and benchmark data. Ultimately, your efforts will directly contribute to elevating product quality and strengthening the perception of Nissan and Infiniti products across Canada.

A Day in the Life:

• Collaborate daily with Nissan and Infiniti dealers in the Atlantic and Quebec City regions to identify quality issues and gather customer feedback.
• Write technical reports combining technical data and market benchmarks to enhance product quality and perception.
• Support the NCI Field Quality Investigations team and coordinate vehicle testing and countermeasure validation.
• Build and maintain relationships with key dealers, providing feedback to the Engineering team.

Who We’re Looking for:

• Bilingual French is required.
• Must be located in either the Atlantic or the Quebec City region.
• Bachelor’s degree in engineering or a related discipline, or Red Seal Automotive Service Technician certification.
• Minimum of 7+ years of automotive experience.
• Strong data analysis and presentation skills (MS Office).
• Must be self-motivated with strong interpersonal skills, flexibility, and good time management abilities.
• Frequent out-of-town dealer visits may be required.

Desired:

• Prior work experience at other OEMs or dealership service departments.
• Experience in troubleshooting, diagnosis, and analyzing technical information, along with hands-on vehicle evaluation.

Excited about this role? Submit your application today!