OverviewTeleWorld Solutions is seeking a Field Operations Manager to join our team! The Field Operations Manager owns day-to-day performance of dispersed crews—balancing safety, quality, customer satisfaction, and financial targets. You’ll plan resources, coach supervisors, remove roadblocks, and translate corporate objectives into airtight field execution across your territory or portfolio of projects.
Responsibilities
- **Supertech toolkit and vehicle applies. This is a field position.**
- Support troubleshooting of backhaul, transmission methodology
- Support RMA process tracking and documentation for MMBS equipment
- Report to Regional Project Manager with daily status of activities
- Scheduling and assignment of daily tasks and site work to Field Technicians
- Work directly with customer and partners to finalize designs, ensure proper implementation of overall network architecture, and meet deployment objectives within operational constraints.
- Interface with Product Design, Program Management, RF, Transport, and TAC Engineers to create a protocol for equipment installation and commissioning at RAN network locations.
- Customer Liaison for Network Operations, including Samsung integration into customer processes and design procedures as well as handoff between organizations.
- Represent Market or Region in periodic status meetings relative to overall project, including daily, weekly, and monthly progress by site, market or region.
- Regular communication to management of short and long-term plans as well as obstacles to achieving project milestones.
- Support subcontractors in the growth of the knowledge base for project fulfillment through field training efforts with the objective of expanding engineering expertise.
- Review internal documentation for accuracy and provide updates/corrections as appropriate.
- Execute RMA process, including field troubleshooting, replacement, and administrative completion. The process may require interfacing with customer, subcontractors and multiple groups within Samsung organization.
- Identify and report systematic design issues with all customer-deployed equipment for improvement or problem resolution through established channels.
- Provide direction to field engineers (internal and external) to meet overall project objectives.
- Goal is to ensure all field engineers are on track to meet project milestones and to redirect as necessary.
Qualifications
- Bachelors Degree
- 6 to 10 Years of Field or Network Engineering Experience, in Wireless Network Design, & Implementation, including CDMA, EVDO, OFDM, IP, Router/Switching, Core Network Element Installation & Commissioning, Base Station Installation, & Commissioning, RF Design, Optimization.
- 3G and 4G Network Design, and Implementation desired.
- Knowledge of CDMA/EVDO and LTE/Volte technologies
- Must have a strong work ethic and integrity and work extremely well leading a diverse team
- Aptitude for creativity and innovation
- Expert working knowledge of Base Station Vendor equipment (Samsung, Alcatel Lucent, Ericsson)
- Proficient in MS Office package
- Flexible during times of change
- Strong trouble-shooting skills and problem resolution skills
- Strong written communications skills
- Strong interpersonal communication skills
- Proven ability to prioritize tasks in a fast paced environment
- Proven ability to manage, train, and guide others
Join Our Veteran-Friendly Team:
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
