NCR Atleos is seeking a dynamic and results-driven Area Manager II to lead service operations across the Washington, DC market. In this role, you will oversee a large field organization of 100-150+ employees through a team of Territory Managers while managing customer relationships, driving operational excellence, and delivering exceptional service performance.

This position is ideal for a strategic leader who thrives in a fast-paced environment, enjoys building high-performing teams, and has a passion for operational improvement and customer success.

As an Area Manager, you will operate as a business leader responsible for service delivery, employee engagement, financial performance, and customer satisfaction across a multi-state service territory.

• Lead day-to-day field service operations across a designated geographic region.
• Ensure execution of company policies, procedures, service standards, and operational objectives.
• Drive operational excellence while maintaining a strong focus on safety, quality, and customer satisfaction.
• Analyze operational trends and implement strategies that improve service delivery and business performance.

• Lead, coach, and develop a team of Territory Managers responsible for field service technicians.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Identify and develop future leaders through coaching, mentoring, and succession planning.
• Support employee performance management, talent development, and workforce planning initiatives.

• Serve as a senior operational partner for customers within the assigned region.
• Collaborate closely with Account Support and cross-functional teams to ensure customer expectations are met or exceeded.
• Resolve escalated customer issues with urgency and professionalism.
• Build strong customer relationships that support retention and long-term business growth.

• Own regional operational performance, including productivity, labor utilization, and cost management.
• Identify opportunities to improve operational efficiency while maintaining service excellence.
• Manage regional budgets and expenses to meet financial targets.
• Evaluate data, performance metrics, and market trends to support strategic decision-making.

• Conduct field observations and operational reviews to identify improvement opportunities.
• Implement corrective actions and process enhancements to improve technician effectiveness and customer outcomes.
• Lead regional projects and initiatives that align with NCR Atleos business objectives.
• Partner with Field Service Delivery Training teams to support learning and development programs.

• Manage vendor relationships to ensure service commitments, quality standards, and cost objectives are achieved.
• Monitor vendor performance and negotiate solutions when service expectations are not met.

• Ensure compliance with company policies, quality standards, and safety regulations.
• Promote a proactive safety culture across all service operations.

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of leadership experience managing managers, supervisors, or large operational teams.
• Experience leading multi-site field service, operations, logistics, facilities, technical service, or service delivery organizations.
• Proven success managing operational performance through KPIs and performance metrics.
• Strong financial acumen with experience managing budgets and cost controls.
• Ability to influence, coach, and lead through multiple levels of management.
• Excellent communication, problem-solving, and relationship management skills.
• Strong proficiency with Microsoft Office and business reporting tools.

• MBA or Master's degree.
• Experience leading large distributed service organizations of 100+ employees.
• Background in field service, technology services, ATM services, banking technology, telecommunications, logistics, or related industries.
• Project leadership and change management experience.
• Ability to travel frequently throughout the assigned region.

• Lead a large-scale operation with significant business impact.
• Influence customer success and operational strategy.
• Develop and mentor future leaders across the organization.
• Work for an industry leader delivering technology and service solutions that power everyday financial transactions.
• Competitive compensation, benefits, and career growth opportunities.

If you're a strategic operations leader who enjoys driving results, developing teams, and creating exceptional customer experiences, we'd love to hear from you.