Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
Job Class: FE 4
*** Bill Rate: ***
Minimum Pay Rate: ***
End Client: Microsoft
Location: Around Ashburn, VA area
Address: varies depending on day of the week but main address is: 44461 Chilum Place, Bldg 3
Ashburn
Virginia
USA
20147
Duration: 6 months but could extend
Hours: Mon-Fri 9 to 5 (no overtime expected)
Driving Required: YES (this will be minimal)
DBI Screens: Regular *** screens!
U.S. Citizenship Required: Not normally a requirement but due to the short ramp up time to get the resource in there and approved I prefer a US Citizen
*Please ensure that the required skills are listed on the resume and throughout the work experience where it is applicable*
Prescreen Questions:
How many years' experience do you have with Data Center work?
How many years' experience do you have with Server Support?
How many years' experience do you have with Storage support?
How many years' experience do you have with Smart Hands?
Are you A+ certified?
Do you have a reliable vehicle?
Do you have a reliable back up vehicle? (Uber, Lyft, Bus, Train, Subway, etc. is not reliable)
Job Description:
Under the general direction of the Data Center Manager, the Data Center Technician will physically support and provide remote hand data center services for customers as well as facilitate customer access
Support day-to-day operations of the data center
Consult, move, and install shelves, power strips, rails, cable management, servers, switches, and other equipment to drive and follow requirements
Provide, quality checks and close remote hands for customers with limited direction
Determine and evolve inspection plans and visually inspect equipment for errors or unusual noises
Review work orders and as post-work quality assurance to ensure requests are handled accordingly to requests
Troubleshoot physical problems and address issues
Consult with senior peers on complex projects
Consult and conduct inventory control
Smart Hands will be required to go into datacenter and follow direction of System Admins to replace faulty equipment (2 years' experience required)
Job Requirements:
Day to day handling of assigned drive replacements, upgrades when scheduled, RMA parts and closing calls real time.