Job DescriptionThe Field Engagement Marketing Sr. Associate equips business bankers with field-ready marketing materials, tools and resources that enable strong, consistent conversations with small business owners in local markets. This role partners with field leadership, marketing, product and risk to create compliant, on-brand content that helps bankers acquire, deepen, and retain client relationships. A key part of the role is owning the strategy and execution of Spanish-language customer materials, from education to storytelling, so our brand feels clear, relevant, and local for Spanish-speaking communities. They'll need a high level of curiosity to learn products, banker and small business owner needs, ask sharp questions, uncover insights, and iterate quickly; ideally, leveraging compliant generative AI-enabled creative development and workflows.
Job Responsibilities
- Own the thought-leadership content strategy including messaging architecture, storytelling frameworks, and standards that enable clear, consistent field conversations and drive engagement.
- Create high-impact marketing materials, aligned to business objectives and local market needs. Materials include custom presentations, leave-behind materials, and one-pagers.
- Lead the Spanish-language content strategy and execution to support Spanish-speaking customers-delivering financial and product education and client stories that make Chase for Business feel local and culturally relevant.
- Apply approved AI-enabled workflows to accelerate drafting, versioning, and creative development, ensuring thoughtful human review and adherence to required standards.
- Manage vendor and agency relationships to support content development and production needs, ensuring quality, timeliness, and strong creative output.
- Partner with risk and compliance to secure required reviews and approvals while maintaining a fast, disciplined iteration cadence.
Required qualifications, capabilities, and skills
- An ideal candidate brings their curiosity, exacting high standards, positivity and can-do attitude to every project that comes their way. Equally comfortable leading the team or collaborating as a trusted team player, this person utilizes their creativity to think outside the box.
- Bachelor's degree required; degree in communications, marketing, business, or a related field preferred.
- 5+ years of experience in marketing or a related field.
- Strong written, verbal, and presentation skills, with the ability to convey information simply and clearly to senior business leaders.
- Demonstrated project management capability, including planning, execution, and delivery against timelines.
- Highly proficient in Adobe and Microsoft Office
Required qualifications, capabilities, and skills
- Financial services experience and exposure to product marketing are a plus but not required.
- High curiosity for emerging tools, new content formats, and improved ways to enable the field
- Prior experience supporting banker-facing communications across financial products and services, with practical understanding of regulated marketing and distribution considerations.
- Proven ability to anticipate and mitigate risk in a practical marketing-delivery context.
- Experience leading and coordinating cross-functional teams to deliver shared outcomes.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
