Stellantis

Field Detection & Solutions Lead

Stellantis • $100K — $130K *
Auburn Hills, MI 48326In-Person
Manufacturing & Automotive
8 - 10 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field
  • 8+ years in the automotive industry
  • Strong knowledge of quality processes and anomaly detection
  • Familiarity with workshop operations and repair procedures
  • Experience managing TSBs and service campaigns
  • Ability to write functional and technical specifications
  • Strong analytical skills and data interpretation
  • Fluent in English, both spoken and written

Responsibilities

  • Detect and analyze product anomalies, coordinating with engineering and suppliers for resolution.
  • Ensure adherence to quality processes and drive continuous improvement across regions.
  • Support creation and distribution of TSBs and service campaigns for the repair network.
  • Collaborate with field teams to gather feedback and validate solutions.
  • Draft clear specifications for systems tied to quality and technical support.
  • Analyze data for trends, root causes, and opportunities for improvement.
  • Maintain an overview of the repair workshop environment for effective solutions.

Benefits

  • Opportunities for professional development and continued education
  • Health and wellness programs
  • Flexible working arrangements
  • Work in a collaborative and innovative team environment
  • Engagement with cutting-edge automotive technology
Full Job Description
Mission:
  • Monitor, analyze, and manage product anomalies coming from the field from detection to resolution.
  • Ensure robust quality processes and alignment with Stellantis standards across regions.
  • Support the deployment of solutions in the network via Technical Service Bulletins (TSBs) and service campaigns.
  • Contribute to the design/specification and implementation of the systems supporting detection
  • Standardize worldwide management of the technical service bulleting

Main Responsibilities:
  • Detect, analyze, and manage product anomalies, coordinating with engineering teams and suppliers for resolution.
  • Ensure quality processes are followed and continuously improved across all regions.
  • Support the creation and distribution of Technical Service Bulletins (TSBs) and service campaigns to the repair network.
  • Collaborate with field teams and workshops to gather feedback and validate solutions.
  • Write clear and structured specifications for system development related to quality and technical support.
  • Analyze technical data to identify trends, root causes, and improvement opportunities.
  • Maintain a 360° view of the repair workshop environment to ensure practical and effective solutions.
  • Leverage deep knowledge of Stellantis products and technical documentation to support diagnostics and repair strategies.
  • Benchmark best practices from other OEMs to enhance internal processes and tools.


Basic Qualifications:
  • Bachelor's Degree in a related field
  • Minimum 8 years' experience in the automotive industry
  • Strong knowledge of product quality processes, anomaly detection, and issue resolution workflows
  • Familiarity with workshop operations, repair procedures, and technical documentation
  • Experience in managing TSBs, service campaigns, and network communication
  • Ability to write functional and technical specifications for system development
  • Strong analytical and problem-solving skills, including data interpretation
  • Capacity for synthesis and simplification of complex technical topics
  • Fluent in English (spoken and written)

Preferred Qualifications:
  • MBA
  • Bilingual
  • Experience with other OEMs is a strong plus
  • Experience working or collaborating with Stellantis

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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