The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.
The Opportunity
The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Applications Specialist you will:
Acting as the primary liaison/customer representative throughout the implementation process and futurehistology application support, Includes planning and coordination for the implementation and customertraining, as well as problem-solving issues that arise for customers throughout the life cycle of the solution.
Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support throughthe implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions tomeet customer needs based on an individualized assessment of the customers personnel, organizationalstructure, workflow, and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions.
Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Rochethrough independent analysis and problem-solving. Additionally, will be responsible for increased salesrevenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies,bio-markers, software).Performs these job duties remotely and independently.
Advanced and specialized knowledge generally of a particular area, system, or equipment with regard totechnologically advanced instruments and scientific applications. Requires specific training and certification.
Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues thatarise both during and after the implementation process. May adapt procedures, processes, tools, equipment,and techniques to meet the more complex requirements of the position. Independently analyzes and resolvesmost customer questions and problems and refers only the most complex issues to higher levels.
Responsible for maintaining and continuously improving the quality system and achieving quality objectivesthrough daily actions.
Regular and predictable attendance is an essential function of this highly responsible position.
This is a field-based role - the territories are Oregon, Washington, Idaho, and Montana. 80% travel is expected for this position. The ideal candidate for this role will reside in Portland, Oregon.
Who You Are
Bachelors degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
Preferred Qualifications
Experience with Pharma, Academia and research with Roche Discovery products
Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra
Effective written and verbal communication skills, along with project management experience.
Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.
Relocation benefits are not available for this job posting
The expected salary range for this position based on the primary location of Oregon is $63,800.00-$118,400.00.Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
