Minimum of 5 years in bioprocessing or related field.
Expertise in process development and optimization.
Solid understanding of SCADA systems and programming skills.
Strong communication skills with a customer-centric mindset.
Responsibilities
Facilitate adoption of Eppendorf's hardware and software through support and training.
Travel up to 60% for customer interactions, delivering pre- and post-sales support.
Support sales teams with technical expertise during customer visits.
Deliver applications training aligning with global initiatives.
Develop training modules for new and updated products.
Gather customer feedback to influence product development.
Collaborate with global teams to identify new market opportunities.
Benefits
Competitive total rewards package, including health and financial benefits.
Opportunity to impact human health through bioprocess support.
Collaborative working environment with cross-departmental teamwork.
Full Job Description
How you can make an impact
As a Field Applications & Integration Specialist (FAIS) for the Bioprocess Business Unit, you will help customers adopt and use Eppendorf's complete hardware, software and service offerings through applications support, process development, troubleshooting, optimization and integration.
Travel up to approximately 60% across your regional territory to provide comprehensive pre- and post-sales support. This includes training, product demonstrations, advanced troubleshooting, and application consulting, while gathering feedback that directly influences future product development.
Support sales and service teams through both in-person and virtual customer visits, providing advanced technical application and integration expertise.
Deliver applications training to colleagues in alignment with global Bioprocess initiatives, positioning yourself as the regional expert for applications support and software integration.
Champion new and updated products by developing specialized training modules that strengthen virtual selling and training.
Work closely with global Bioprocess Product Support and portfolio development teams to relay customer feedback and pain points, target new markets and applications, and support key trade shows and collaboration events that build the Eppendorf bioprocess brand.
What sets you apart
A B.S. in life sciences and at least 5 years of relevant industry experience;
An advanced degree plus a computer-science background focused on SCADA control systems is preferred.
Strong applications and process know-how in bioprocessing, with experience in process development, optimization and troubleshooting in lab or production environments.
Solid software and integration skills, ideally including exposure to SCADA systems, OPC connectivity and scripting or programming (e.g. Visual Basic, Python, Blockly).
Excellent communication skills with a customer-centric mindset.
What we offer
We value your expertise. A competitive compensation package with a base salary range of $95k - $110k annually and a comprehensive bonus plan structure.
Purpose and impact. You help customers successfully run bioprocesses that underpin therapies and innovations, directly contributing to improving human living conditions.
Comprehensive benefits. A competitive total rewards package, including health, financial, and education benefits, supports you in different stages of life.
Collaborative environment. Close collaboration with sales, service, global product support and portfolio development teams in a culture that values innovation and customer focus.
