As a Field Application Scientist at ONI you will Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.
Your Role:- Demonstrate the value of ONI's technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
- Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
- Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI's products at conferences, webinars, seminars, and other industry events
- Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
- Design and conduct experiments at customer's sites or in ONI's laboratory, to highlight how ONI's technology suite can solve specific challenges and meet their needs
- Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI's products
- Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
- Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
- Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
- Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
- Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction
Essential Skills- Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
- Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy.
- Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
- Balanced and prioritize multiple projects in parallel and at different phases
- Worked as part of a multidisciplinary scientific team
- Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry
- Data analysis of microscopy data
- Identifying appropriate use cases for each type of microscopy experiments
- Commercial acumen and understanding of capital equipment sales process in life science industry
- Verbal and written scientific communication
- Presentation skills
- PhD in life sciences
Desired Skills- Built data science algorithms for image analysis
- Used super resolution microscopy for biological research
- CRM systems, ideally Salesforce
- Sample preparation for super-resolution microscopy
- At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred.
At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
