Norcross, GA or remote in Eastern US
POSITION PROFILE:The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows
RESPONSIBILITIES:- Install software and perform tests
- Provide customer training
- Write service minutes and test reports
- Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures
- Coordinate development activities between customer, U.S. team and factory technical liaisons
- Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting
WHAT YOU'LL NEED TO BE SUCCESSFUL:- Bachelor's degree in Engineering or related discipline, or equivalent combination of education and work experience
- 5-10 years of relevant experience or equivalent combination of education and training
- Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols
- Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems
- Ability to communicate effectively at all levels of the organization
- Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally
- Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required
- Customer focused with a desire to do what is best for the customer
- Proficient in Microsoft Office
IDEALLY, YOU'LL ALSO HAVE:- Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems - servers & recorders
- Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired
- Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads
- Experience in Aerospace/Defense
- Familiarity with government sales, sales to prime contractors and/or aerospace industry
- Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus
- Familiarity with working in an ITAR environment
TRAVEL: Up to 50% domestic and international
