Guidehouse

Federal Civilian Agencies Associate Director

Guidehouse • $125K — $150K *
Arlington, VA 22204In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Ability to obtain and maintain Federal or DoD Public Trust; active Public Trust preferred.
  • Bachelor's Degree from an accredited institution.
  • 7+ years of consulting experience in the government sector.
  • Experience leading large-scale Federal managed services for 25 to 200+ personnel.
  • Expertise in service delivery management and operational transformation.
  • Experience with operational metrics and continuous improvement programs.
  • Willingness to travel as required.

Responsibilities

  • Lead large-scale Federal managed services and consulting engagements.
  • Drive operational performance and continuous improvement initiatives.
  • Support business process outsourcing and organizational transformation efforts.
  • Oversee service operations including managed services and financial management.
  • Partner with clients to implement scalable operating models and automation strategies.

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Discretionary variable incentive bonus eligibility
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Life Insurance options
  • Health Savings Account and Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement and professional development opportunities
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend
Full Job Description
Job Family:
Management Consulting

Travel Required:
Up to 25%

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
  • Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel.
  • Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives.
  • Support business process outsourcing (BPO), shared services, and organizational transformation efforts across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC.
  • Oversee and improve complex service operations that may include managed services, customer/contact centers, loan servicing, financial management operations, and enterprise PMO functions.
  • Partner with clients to implement scalable operating models, performance management frameworks, automation, and service optimization strategies.


What You Will Need:
  • Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY preferred.
  • Bachelor's Degree from an accredited college/university.
  • Seven (7+) plus years of post-graduation consulting experience in federal, state, or local government.
  • Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel.
  • Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement.
  • Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs.
  • Ability to travel.
  • Must reside within 50 miles of the Guidehouse Arlington Office with a requirement to work in the office at least three days per week.


What Would Be Nice To Have:
  • Experience leading Federal managed services, BPO, or outsourcing programs.
  • Experience supporting customer operations, contact centers, shared services, or loan servicing environments.
  • Experience in financial management, accounting operations, or back-office processing organizations.
  • Experience establishing or leading service management offices (SMOs) or enterprise PMOs.
  • PMP certification.
  • Lean Six Sigma certification.
  • Certified ScrumMaster (CSM) certification.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend


About Guidehouse

Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
Learn more about Guidehouse
Size
8,000 employees
Industry
Business Services
Founded
2018
* Ladders Estimates

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