Carriage Services

Family Service Counselor - Inside Sales Representative

Carriage Services$55K — $150K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required; college education preferred.
  • Strong experience in inside and outside sales preferred.
  • Insurance license may be required or obtainable.
  • Valid driver's license with a clean record.
  • Bilingual speaking skills are preferred.

Responsibilities

  • Build professional relationships with families to meet their needs.
  • Represent the company with professionalism and compassion.
  • Conduct tours and guide families through cemetery locations.
  • Attend services to foster relationships and ensure high-quality service.
  • Complete necessary paperwork and verify compliance with regulations.
  • Develop new community contacts and prospects.
  • Present services and benefits to families in various settings.
  • Communicate positively with all team members and funeral homes to ensure smooth services.

Benefits

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
Full Job Description
Family Service Counselor - Inside Sales Representative

Family Service Counselor
- Inside sales role with leads provided via walk-in traffic & inbound calls
- Assists families with funeral selections and attends services
- Honesty, Integrity, and Quality are at the heart of all we do
- Top Family Service Counselors should earn six figure incomes

Compensation: $55,000+ - $150,000+ per year

The position guarantees a minimum wage of $16.90 per hour if commissions are not generated. However, this role is structured for high earning potential, with typical annual earnings ranging from $65,000 to $125,000+, depending on individual performance, production, and sales results. Top performers regularly exceed this range.

Job-Type: Full-Time

Location: Greenlawn Cemetery NE located in Bakersfield, CA.

Qualifications
  • High school diploma or equivalent required; some college or college degree preferred.
  • Proven track record of success in inside sales and outside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable law.
  • Valid driver's license in good standing and acceptable driving record.
  • Bilingual speaking preferred.

Job Duties
  • Establishes a professional relationship with client families to ensure that all needs are being met.
  • Represents the company in a professional and caring manner.
  • Provides tours and guides families that visit the cemetery locations.
  • Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
  • Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
  • Develops new prospects and community-based contacts.
  • Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
  • Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
  • Actively participates in all required location and company training initiatives.
  • Reports all progress to the Sales Manager (or Unit Leader) as directed.
  • Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
  • Identifies and remedies all hazards at location and on grounds.
  • Performs other duties as assigned.

Benefits:
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

About Carriage Services

Carriage Services is a provider of funeral and cemetery services and merchandise in the United States. The company operates 186 funeral homes in 29 states and 32 cemeteries in 11 states. Carriage Services was founded in 1991 and is headquartered in Houston, Texas.
Learn more about Carriage Services
Size
1,139 employees
Market Cap
$396.7 million
Industry
Net Income
$16 million
Founded
2015
5 Year Trend
+8.7%
Revenue
$329.4 million
NASDAQ

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