Factory Serviceability LeadBuffalo NYAbout the Role:Schneider Electric has an outstanding opportunity for a Factory Serviceability Lead to support our Buffalo plant. In this role, you will serve as the central link between Manufacturing and our GSC (Global Supply Chain) Services Warehouses, assuring accurate planning, timely execution, and worldclass service parts availability.
What will you do?As the Factory Serviceability Lead, you will be responsible for defining, coordinating, and maintaining endtoend operational flows that enable the efficient production and distribution of service spare parts. Key responsibilities include:
Operational & Supply Chain Flow Management
- Act as the primary operations contact between the Buffalo plant and GSC Services warehouses.
- Define transportation routes, lead times, Incoterms, and other logistics parameters.
- Establish MOQ, production lead time, standard cost, and payment terms aligned to supply chain needs.
- Develop and maintain demand forecasts in partnership with GSC Services teams.
Production Planning & Performance Monitoring
- Lead the Master Production Plan (MPP) process to align production capacity with service demand.
- Monitor plant shipment performance, especially during ramp-up phases, and measure OTD (On Time Delivery) to confirm production lead times.
- Drive continuous improvement initiatives that enhance scheduling, forecast accuracy, and operational efficiency.
Spares Industrialization & Data Readiness
- Support spares industrialization (PQR) by validating dimensions, weights, labels, quantities, and product imagery for service items.
- Manage Oracle system updates including sourcing logic (0J, crosssell), serviceability configuration, and price list uploads.
Procurement & Ordering Coordination
- Request and coordinate BPA (Buyer Purchase Agreement) setup to ensure accurate pricing in MRS.
- Facilitate ordering flows between hubs and the factory-IO (hub orders to service hub) and PO (service hub to plant).
- Verify plant inventory readiness and confirm RTS (Release to Sales) status for service parts.
What will make you successful? - Strong experience in production planning, supply chain operations, or manufacturing control.
- Analytical and detail oriented, with proven expertise in scheduling, forecasting, and flow optimization.
- Skilled in managing complex material flows and navigating cross functional processes. Comfortable working within ERP environments
- Effective communicator who collaborates easily with plant operations, planning, warehousing, and global supply chain partners.
Let us learn about you! Apply today. For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
