This position reports to:Manufacturing Unit Manager
The work model for the role is: Onsite, Mebane, NC
Your role and responsibilitiesIn this role, you will have the opportunity to build relationships with customers to collaborate and improve processes. Each day, you will engage in monitoring and controlling backlog in a proactive approach to ensure customers receive accurate and timely information.
You will be mainly accountable for:
- Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the business.
- Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer's satisfaction.
- Developing and continuously improving project controls processes on the regional or local level based on ABB guidelines and industry best practices.
- Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries to fulfill volumes according to ABB quality standard, making sure the utilization of available resources.
- Provides appropriate solutions and work around for customer requests and oversees the coordination with related teams across our organization to ensure complete handling of requests, including special products, order completion, expediting requests, push out requests, cancellation requests, tracking and communication aspects, account blocks and suspensions, etc.
Qualifications for the role - Bachelor degree PLUS minimum of 5 years of experience in Project Management, sales, and operations (preferred).
- PMP required or equivalent 5 years of project management experience.
- SAP and Microsoft Office
- Customer service experience, a plus
- Spanish language skills, a plus
- Candidates must already have work authorization would permit them to work in the U.S.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time offSalaried exempt positions are provided vacation under a permissive time away policy.
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