Jones Lang LaSalle Incorporated

Facility Operations Manager

Jones Lang LaSalle Incorporated • $120K — $130K *
El Segundo, CA 90245In-Person
Real Estate & Construction
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 6+ years of facilities management experience in various environments
  • Strong analytical and problem-solving skills
  • Proficient in Microsoft Office, especially Excel, and CMMS/Work Order systems
  • Exceptional communication skills, both written and verbal
  • Experience in managing vendor performance and service delivery

Responsibilities

  • Establish and maintain communication with site leadership and team members
  • Manage overall facility services and ensure compliance with regulations
  • Develop relationships with client stakeholders to enhance satisfaction
  • Inspect facilities regularly to uphold quality standards
  • Oversee vendor performance and resolve escalations promptly
  • Support capital and expense budget management alongside maintenance activities
  • Implement innovative processes to enhance productivity and minimize costs

Benefits

  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid parental leave at full salary
  • Flexible Paid Time Off and Company Holidays
  • Early access to earned wages via Daily Pay
Full Job Description
What this job involves -

The Facilities Manager will be the single point of contact responsible for facilities management at an assigned site/s, managing others, and assisting the Regional Facilities Director and the JLL client account team with the delivery of quality facility management services. This role will coordinate and manage client requirements, vendor relationships and performance, and service delivery to ensure satisfaction.

What is your day to day?

  • Establish open lines of communication to build trust and provide transparent exchanges of information with the site team - become the face of JLL for site leadership.
  • Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information
  • Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
  • Develop and maintain positive relationship with Client POC, stakeholders, and operations teams.
  • Act as the primary interface on-site with client representatives. Collaborate to determine client expectations and ensure delivery of committed services and overall satisfaction with JLL performance.
  • Inspect buildings routinely to guarantee that building services are at the highest level of quality standards.
  • Support the Client in the implementation of short and long-term projects, the development and management of the site's capital and expense budgets, and daily maintenance activities. Develop and implement innovative programs, processes, and procedures that reduce short- and long-term operating costs and increase productivity.
  • Assist vendors with site visits, onboarding, and other items as necessary to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW).
  • Understand operations for all FM vendors under management and ensure proper tools are in place to manage vendor performance. Monitor vendor contract terms and conditions as well as invoice compliance.
  • Supervise vendor performance; resolve, track, and document vendor escalations quickly and efficiently, implementing action plans to improve performance, where necessary.
  • Contribute to vendor performance assessments via scorecards, business intelligence, MBR/QBRs, and performance improvement action plans.
  • Responsibility for driving site KPI's, financial and other metrics plus reporting for monthly, quarterly, annually or as needed.
  • Build collaborative relationships with vendors and client.
  • Support the Regional and Account leadership with other duties as assigned


Minimum Requirements

  • Experience collaborating with multiple functions to achieve results.
  • Strong analytical skills for structured problem solving and root cause analysis.
  • Minimum of 6 years industry experience in either the corporate environment, third party service provider or as a consultant
  • Strong organizational and management within matrixed organizations; oversight of both technical and administrative staff
  • Excellent listening, verbal, and written communication skills
  • Ability to build repeatable processes that surpass customer expectations
  • Ability to multi-task and work without direct supervision
  • Ability to plan and manage work under time constraints
  • Strong presentation skills
  • Proficient in MS Office and MS Share Point as well as MS Excel with ability to analyze data
  • Computer proficiency in CMMS/Work Order systems
  • Supervise vendor performance during normal and off hours including weekends when necessary
  • US citizenship is required for this position due to government contract requirements


Preferred Qualifications

  • Bachelor's Degree in Engineering or related field.
  • Knowledge of real estate, telecommunications, furniture, accounting and building systems
  • Oversight of multiple facilities with varied functions


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

120,000.00 - 130,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -El Segundo, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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